SYKES is a global leader in customer contact management solutions and services in the Business Process Outsourcing (BPO) industry. SYKES provides a number of sophisticated customer contact management solutions for more than 1,000 companies around the world, primarily in the telecommunications, financial services, healthcare, technology and tourism industries.

SYKES specializes in providing high quality and flexible support in the field of customer care and tech support. Based in Tampa, Florida, and with customer service centers throughout the world, SYKES provides services through various communication channels such as telephone, email, web, chat, white mail and social media.With its integrated global onshore / offshore model, SYKES serves its clients in two geographic operating segments: The Americas ‘(USA, Canada, Latin America and Asia Pacific) and EMEA’ (Europe, Middle East and Africa). In addition, various SYKES Enterprise Support Services in the Americas ‘and Fulfillment Services in EMEA’, which include multi-lingual sales order processing, payment, inventory management, product delivery and product take back.

SYKES Germany operates five customer service centers in Berlin, Bochum, Solingen, Pasewalk and Wilhelmshaven.

Our Mission

Our mission is to make our customers more efficient and profitable, while increasing brand loyalty to their company.

Our Vision

SYKES will be the global standard for delivering tailored, value-based customer contact management solutions to meet the specific needs of our clients.

Our Core Values

All SYKES employees should maintain high personal and professional standards of conduct and integrity.
To help our clients become more profitable in their existing customer relationships, we have adopted scientific methods in our own service models.

SYKES Science of Service®

To help our clients to be more profitable in their existing customer relationships we have adopted scientific methods in our own service models.

Facts and Figures

Financial Figures 2014:
Revenues : $ 1.327 billion

At present our organization includes:

More than 35 years of experience
64 service centers worldwide
More than 50,000 employees worldwide
21 countries
Support in more than 30 languages

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