We Create Intelligent Customer Experiences
Sykes Enterprises, Inc. provides a wide range of customer support services worldwide. Our employees are the voice of big brands. From phone support to online chat, we have the privilege of providing excellent customer service to the customers of international companies. Interested? Read on to find out more.
GLOBAL LEADER IN CUSTOMER CONTACT MANAGEMENT SOLUTIONS
SYKES boasts 40 years of experience in customer service. However, we do not rest on our laurels, but always aim to develop further. In Germany, we have around 2,500 SYKES employees at five different locations who strive to create the perfect customer experience. Be it our clients, customers or our team, we want to help people. This desire is so strong, we have made it the pillar of our corporate philosophy. We help people, one caring interaction at a time.
EXPERTS IN THE FIELD OF CUSTOMER CARE
SYKES offers high-quality customer service in the form of commercial / technical support and sales in service. Our journey began in Tampa, Florida over 40 years ago and yet we are just starting out. To date, SYKES has already opened 64 locations around the world. Providing customer support through multiple platforms is our second nature. We support a wide variety of communication channels, such as phone, letter, email, chat and social media.
If we had to sum up work at SYKES in one phrase, it would probably be: “We help people!”. However, our work is much more multifaceted than that. Find out more about our corporate philosophy and the way we view our culture:
We are a Team
At SYKES we have one goal: to provide the best customer service in the industry. Besides our customer service representatives, we have a large support team ensures our operations run smoothly. Everyone at SYKES is an important piece of the puzzle for our success.
We solve problems
It is important to us to help people and improve processes. Both for the end customers and for our own team. We continue to develop every day and want to do our job better today than yesterday. This also includes facing up to challenges and finding new solutions together.
We respect each other
At SYKES, we treat each other with respect. Everyone is equally important to us. This is true for both our clients and our own employees. We are always in dialogue with one another and respect other opinions.
We use every moment
Respect also means focusing fully on the other person and being in the here and now with your thoughts. It is especially important to do the right thing at the right moment. This not only allows us to provide great customer support but also give every colleague a fair chance.
We work with heart and mind
Working in customer service, empathy is essential. Each customer has a different story which requires consideration. Nevertheless, there are general rules regarding customer contact and teamwork. At SYKES, we strive for the best solution by being perceptive and intelligent.
We create trust
As brand ambassador for international companies, we have a great responsibility. We are responsible for gaining, maintaining and, in some situations, restoring customer trust. We take care of problems and try to find solutions. This includes listening carefully and keeping our promises.
We are always up to date
We work in a dynamic and fast moving industry. Customers expect new communication channels and quick solutions. Markets and demands are rapidly changing. That is why we, at SYKES, are always keen to recognize new trends and continuously optimize our work processes.
You can find more information about us and our corporate culture in our Culture Book.
At SYKES Germany, you have the opportunity to work at one of our five locations or from home. No matter what you choose, we will support your career development every step of the way. Our offices are located in Berlin, Bochum, Solingen, Pasewalk and in Wilhelmshaven. Find out now about our open positions in Germany.
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