SYKES is a global leader in customer contact management solutions and services in the Business Process Outsourcing (BPO) industry. SYKES provides a number of sophisticated customer contact management solutions for more than 1,000 companies around the world, primarily in the telecommunications, financial services, healthcare, technology and tourism industries.
SYKES specializes in providing high quality and flexible support in the field of customer care and tech support. Based in Tampa, Florida, and with customer service centers throughout the world, SYKES provides services through various communication channels such as telephone, email, web, chat, white mail and social media.With its integrated global onshore / offshore model, SYKES serves its clients in two geographic operating segments: The Americas ‘(USA, Canada, Latin America and Asia Pacific) and EMEA’ (Europe, Middle East and Africa). In addition, various SYKES Enterprise Support Services in the Americas ‘and Fulfillment Services in EMEA’, which include multi-lingual sales order processing, payment, inventory management, product delivery and product take back.
SYKES Germany operates five customer service centers in Berlin, Bochum, Solingen, Pasewalk and Wilhelmshaven.
