We Create Intelligent Customer Experiences

We partner with companies to help people find and buy their products and services, and provide exceptional customer care that builds brand loyalty.

SYKES: New Release

June 18, 2021 – Sitel Group® and Sykes Enterprises, Inc., leaders in customer experience (CX) management and business process outsourcing (BPO), announced they have entered into a definitive agreement in which Sitel Group will acquire SYKES in an all-cash transaction valued at approximately $2.2 billion.

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New: Business Sustainability Ratings

SYKES has been awarded a Silver Medal in sustainability from EcoVadis, the world’s most trusted provider of business sustainability ratings. Among other achievements, SYKES ranked in the top 25% of all rated companies, and the top 10% industry-wide.

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Climate Change Commitment

SYKES has built a dynamic governance model to help us effectively manage our environmental impacts. As we focus on climate change and environmental sustainability as an organization, our goal is to help our clients meet their own climate change commitments.

Our Climate Action Impact

New: Impact Sourcing Initiative

SYKES joins a new impact sourcing initiative spearheaded by the Tent Partnership for Refugees aimed at helping integrate Venezuelan refugees into Colombia’s workforce.

Learn About This Cause

OnBrand Series

OnBRAND features a closer look at brands through the consumer lens, focusing on their desire for true connection  across all stages of the journey.  Join host Sarah Grace McCandless for interviews and insights on how your brand can learn to strengthen, grow, and rise with authenticity.

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Join the Team

We help people, one caring interaction at a time. We do meaningful work in a fun environment with coworkers who become friends. Supportive and caring leadership empowers our team members to develop a fulfilling career, serving brand partners and customers in some of today’s most exciting industries.

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Discover Our Global Reach

We have physical locations in more than 23 countries across the globe, plus an ever-expanding at-home agent workforce. We offer support in 40+ languages and on whatever delivery channels your customers prefer: self-service content, chat, social media, email and voice.

Founded on the core components of our virtual and brick-and-mortar delivery models, SYKES offers innovative and efficient service delivery through team flexibility, performance collaboration, and unparalleled speed and security.

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Case Studies

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How A Leading Smart Home Company Increased CSAT
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SYKES Improves Customer & Agent Experience for a Major Business Tech Brand
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SYKES Improves Efficiencies for Technology Partner Through Best Practices
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SYKES’ Training Revamp Makes Retailer’s Holiday Season Ramp-Up Much Merrier
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SYKES’ End-to-End Solution Helps a Travel-Booking Giant’s CX Soar

Partner Testimonials

The extensive experience and professionalism of the SYKES management teams, and their responsive agility in partnering with us to identify and develop workable solutions across different functions and geographies within absurdly tight timeframes — they make it happen.

Executive Major Beauty Retailer

SYKES has outstanding leadership and values our customers as though they were their own.

Operations Lead Top Technology Company

SYKES is always looking outside the box to ensure the work environment is a great workplace to learn, always looking to update training methods, continuous effort to be their best.

Vendor Manager Major Bank

Partnership and collaboration are just two of SYKES’ key strengths — in addition to the level of willingness to provide value-add services and make improvements when necessary.

Operations Lead Major Health Insurance Provider

Helping Our Partners Lead the Way

We’ve purposefully focused our innovation and digital expertise on the needs of today’s customers. By partnering with SYKES, you can be on the cutting edge of leading industry drivers.

Discover Intelligent CX Innovations