We Create Intelligent Customer Experiences

We partner with companies to help people find and buy their products and services, and provide exceptional customer care that builds brand loyalty.

COVID-19 Update

Our President and CEO, Chuck Sykes, delivers updates on current global health, our business environment and our response to the COVID-19 situation. From a global response, to employee safety, the continuity of our business and the security of our clients, learn about the efforts we’re taking

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Work at Home Solutions

SYKESHome provides some of the world’s largest brands with reliable home-based service options that drive growth and profitability through premier CX. Built on a secure HIPAA-compliant and PCI-certified platform, our secure solutions are perfect for all industries.

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Join the Team

We help people, one caring interaction at a time. We do meaningful work in a fun environment with coworkers who become friends. Supportive and caring leadership empowers our team members to develop a fulfilling career, serving brand partners and customers in some of today’s most exciting industries.

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Not Just All Talk

Utilize SYKES to augment the parts of your business that needs personalized services. Every company is different, so we tailor our offerings to meet your individual goals. It’s streamlined, it’s effective and it’s the smartest investment you can make for growing your brand.

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Discover Our Global Reach

We have physical locations in more than 23 countries across the globe, plus an ever-expanding at-home agent workforce. We offer support in 40+ languages and on whatever delivery channels your customers prefer: self-service content, chat, social media, email and voice.

Founded on the core components of our virtual and brick-and-mortar delivery models, SYKES offers innovative and efficient service delivery through team flexibility, performance collaboration, and unparalleled speed and security.

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Case Studies

Case Study
SYKES Improves Customer & Agent Experience for a Major Business Tech Brand
Case Study
SYKES Improves Efficiencies for Technology Partner Through Best Practices & More
Case Study
SYKES’ Training Revamp Makes Retailer’s Holiday Season Ramp-Up Much Merrier
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SYKES’ End-to-End Solution Helps a Travel-Booking Giant’s CX Soar
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SYKES’ Self-Service Technology Improves CX for Electronics Brand

Partner Testimonials

“The extensive experience and professionalism of the SYKES management teams, and their responsive agility in partnering with us to identify and develop workable solutions across different functions and geographies within absurdly tight timeframes — they make it happen.”

ExecutiveMajor Beauty Retailer

“SYKES has outstanding leadership and values our customers as though they were their own.”

Operations LeadTop Technology Company

“SYKES is always looking outside the box to ensure the work environment is a great workplace to learn, always looking to update training methods, continuous effort to be their best.”

Vendor ManagerMajor Bank

“Partnership and collaboration are just two of SYKES’ key strengths — in addition to the level of willingness to provide value-add services and make improvements when necessary.”

Operations LeadMajor Health Insurance provider

Helping Our Partners Lead the Way

We’ve purposefully focused our innovation and digital expertise on the needs of today’s customers. By partnering with SYKES, you can be on the cutting edge of leading industry drivers.

DISCOVER INTELLIGENT CX INNOVATIONS

Partner
Testimonials

“The extensive experience and professionalism of the SYKES management teams, and their responsive agility in partnering with us to identify and develop workable solutions across different functions and geographies within absurdly tight timeframes — they make it happen.”

Executive, Major Beauty Retailer

“SYKES has outstanding leadership and values our customers as though they were their own.”

Operations Lead, Top Technology CompanyTop Technology Company

“SYKES is always looking outside the box to ensure the work environment is a great workplace to learn, always looking to update training methods, continuous effort to be their best.”

Vendor Manager, Major BankMajor Bank

“Partnership and collaboration are just two of SYKES’ key strengths — in addition to the level of willingness to provide value-add services and make improvements when necessary.”

Operations Lead, Major Health Insurance providerMajor Health Insurance provider