Join our Team at SYKES Germany
At SYKES, our colleagues work for well-known brands, such as Huawei, Playstation and Zalando. They also get to acquire insider knowledge first hand. In addition to great employee discounts, we offer great career opportunities. Join our team and start your customer service career at SYKES. We look forward to your application!
Career Opportunities for SYKES Germany
SYKES Germany offers a variety of job opportunities to start your career. Whether you are looking for a student, part-time or full-time job, at SYKES you will find a job that suits your needs. Thanks to clients from a wide range of industries, including fashion, technology and finance, our area of responsibility is very diverse. Since we not only take calls but answer customer questions through email, chat or social media as well, there is also variation within the projects. At SYKES, you are guaranteed a career path in customer service that is suited for you.
OPEN POSITIONS
Here you can find our latest vacancies. Whether you are looking for a full-time, part-time or student job, we sure have a suitable position for you. You can also find all open positions in our applicant portal. We look forward to meeting you!
Customer Service Representative (m/f/d) /
Project: PlayStation
Bochum, Germany
Customer Service Representative (m/f/d) /
for HUAWEI / Inbound
Bochum, Germany
Customer Service Representative (m/f/d) /
Finance / Inbound
Wilhelmshaven, Germany
Values & Benefits
Flexible work schedules
At SYKES, you can choose how much you would like to work per week: 20, 25, 30, 35 or 40 hours.
Appreciation
Our employees are important to us. So love taking part in life events such as company anniversaries, weddings or birthdays.
Health management
In addition to a weekly fruit day and a visit to the company doctor, we also offer our team the opportunity to take part in sporting events.
Career opportunities
We support you in your career planning and ensure that you can develop professionally and personally.
Regular employee surveys
To make SYKES an even better place to work, once a year we collect suggestions from all our colleagues worldwide. The opinion of our team is very important to us!
Employee discounts
Through our cooperation partners, our colleagues get to enjoy discounts in fitness, fashion, leisure and technology.
Internal training programs
We want to enable our employees to start a career, which is why we offer various internal programs for further training. Also, we regularly offer traineeships and give employees without professional qualifications vocational training.
Special leave for special life events
Some life events are so extraordinary that they deserve special treatment. Our employees receive additional special leave, for example, for their wedding or birth of a child.
SYKES Culture
Our Team is Important to Us
At SYKES, we help thousands of people worldwide every day. We are always there for our customers, clients and our colleagues. Since providing help is so important to us, we have made it the core of our company philosophy: We help people, one caring interaction at a time.
SYKESHome Germany
At SYKESHome, we offer you work that adapts to your everyday life. Whether you are looking for an ideal work-life balance or would like to have more time for your family: SYKESHome is the right choice for you!
Locations
SYKES Berlin
At SYKES Berlin, we speak more than 12 languages. Our employees come from all over the world and share the same goal: to offer the best customer service in the industry. Learn here about open positions, our benefits and why you should apply to SYKES Berlin.
SYKES Bochum
SYKES Bochum is located in the heart of the Ruhr region. Our team in Bochum provides customer support for well-known brands, such as Huawei, Zalando and Klarna. Read here more about our current job offers, career opportunities and company culture. We look forward to meeting you!
SYKES Solingen
SYKES Solingen is our newest and most modern location and is exactly the right place to start a career in customer service. The Solingen team is a brand ambassador for well-known companies such as Huawei and Klarna. Our colleagues in Solingen strive to make our clients even more successful. Join our team! We look forward to receiving your application!
SYKES Wilhelmshaven
SYKES Wilhelmshaven is a location with tradition. No wonder that some of our colleagues in Wilhelmshaven have been working for SYKES for over 20 years. Are you looking for an job where you feel comfortable professionally and personally? Find out more about our job offers!
SYKES Pasewalk
SYKES Pasewalk is not only one of the largest employers in the region but also has more than 20 years of experience in customer service. Whether you want to get back to work after a break, change your career or start a career – SYKES has the right job for you!
Start Your SYKES Journey Today
Discover your potential, learn new skills and have fun at work. Apply now to get started!
FAQ
Frequently Asked Questions
Does the team at SYKES conduct surveys on the phone or attract new customers?
SYKES works only with big and well-known brands. We only do serious business. Our employees provide commercial or technical support and are usually contacted the customers themselves. You could call this inbound support as callbacks are only done on special customer request.
Do I need a specific certification for the job?
For some years now, there is a vocational training for service specialists in dialogue marketing. However, this is not a requirement to work at SYKES since you will receive extensive training at the beginning of your career.
Do I need to make a sale on the phone?
We manage several projects where you have the opportunity to sell contract optimizations. If you enjoy selling, we recommend one of our sales accounts. Through commissions you earn on average a little more. If you prefer, you can also work for projects where making sales is not a requirement.
Can I also work from home?
If you are interested in working from home, take a look at our latest vacancies from SYKESHome. We have special projects for colleagues who would like to work from home. You will receive the necessary equipment from us. So all you need is separately lockable room and an internet connection. However, you have to decide in advance whether you want to work from home or at one of our centers. Unfortunately, it is currently not possible to work a few days from home and the rest of the time at the office.
How long is the training period and will I be paid for it?
The duration of the training depends on the project and can last anywhere between one to six weeks. However, you will receive your regular salary during your training. Please inquire about the duration of your training during your application interview.
Do I have to be on the phone the whole day?
In many projects, our employees also process written inquiries that are sent via letter, chat or social media.
What is the duration of the employment contract?
Our employment contracts are initially limited to 12 months. However, we are interested in a long-term commitment, so contract extensions are rarely not offered.
CONTACT US TO DISCOVER
HOW CAN YOU EXPAND YOUR BUSINESS THROUGH EXCEPTIONAL CUSTOMER EXPERIENCE
Enjoy a partnership with shared goals such as increasing efficiency and improving your overall customer experience.
