Thank you for joining our webinar on How a Focused Tech Academy Solves the Talent-Stream Challenge. For unlimited access to the entire 45-minute webinar, view the full recording above.
Our model for top-performing technical support solves for a shortage of skilled technical-support specialists, and increases scalability and cost-effectiveness of customer-support operations.
COMPLEMENTARY PLANNING SESSION
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With more than 20 years of experience in the high-technology field, Metcalf’s professional interest in technology is more a passion than a job. He believes that part of his responsibility is to see technology effectively and efficiently utilized, and so he educates people about benefits and potential of their workplace technology while facilitating a team approach in achieving defined business goals and maintaining industry standards.
Jensen has results-oriented professional experience in business process outsourcing, serving as a contributor in driving quality and operational excellence. Jensen’s 13+ years of leadership expertise has been focused in developing high-performance technical support teams and driving strategic excellence in new product service and support.
Mora is an experienced Technical Operations manager with a demonstrated history of working in the outsourcing/offshoring and the IT industry. Skilled in operations management, coaching, service-level agreements (SLAs), team building and workforce management, Mora demonstrates advanced skills in computer networking and professional certificates in the IT industry.
Pragmatic and thorough, Sellers is an experienced manager, trusted coach and advisor, steadying influence and practical problem solver. Nick believes insight comes through understanding, and understanding comes through testing and probing — making him an ideal moderator for this session.