Why Companies Struggle to Embrace Digital CX
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Why Companies Struggle to Embrace Digital CX

To deliver intelligent CX (customer experience), traditional companies must change their mindset and break out of the way it has always been done. Where traditional companies may have had a lot of success in the past, that success might serve as an Achilles’ heel, because they can get trapped in how things used to be done.

To start embracing digital customer experience, companies will need an agile and flexible leadership team in place that feels comfortable working in the new world of work.

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