Importance of Data Labeling in Customer Experience
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Importance of Data Labeling in Customer Experience

 

“Companies don’t face a lack of data; they have an overabundance of data that isn’t labeled,” says Mark Stoehr, Chief Technology Officer at XSELL Technologies. Data labeling helps improve insights to create Intelligent CX.

Data labeling allows companies to attach meaning to data gathered from customer interactions and analyze what is happening in each. By understanding the nature and emotion of each experience, the overall CX can be enhanced. Through data labeling and applied analytics, new patterns emerge that were unrecognizable before.