Forging Relationships With Retail Customers
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Forging Relationships With Retail Customers

 

XSELL partnered with a one multibillion-dollar retailer to affect retail customer service standard metrics like increased average order value and increase conversation rate, but more importantly, the partnership allowed the retailer to forge new meaningful relationships with its customers that had not existed in the past.

The company’s Chief Marketing Officer called this the single, most effective learning zone in the company. This case study proves that you can generate great economic impact as well as emotional impact with your customer through intelligent CX innovations.