Increase brand loyalty and drive growth enabling you to concentrate on your core business.
EXPERIENCE THAT SAVES COST
SYKES Sweden provides customer service solutions that leave a positive mark at every customer touchpoint. Our call center agents are experts in developing and retaining loyalty, while translating experience into efficiency.
Through social media engagement for a client, contacted customers were 60% more likely to post 2 or more highly positive brand posts.
GROW THROUGH SUPPORT
We have 25 years of experience providing technical support in the Nordic countries. Needless to say, we know how to convert customers into brand champions with custom, cost-effective technical support solutions.
Our service-to-sales process ensured a client’s technical support channeled customer interactions to sales, increasing conversion rates by 300%.
Convert your customers to brand champions by outsourcing your social media as well.
INCREASE YOUR SALES
Our smart sales approach combines customer and agent experience to increase sales rates through performance analyses. This allows us to continuously optimize our sales model, giving your company a competitive edge.
Our performance-based sales system created $2 billion in incremental volume for our clients in total.
EFFICIENT CUSTOMER JOURNEYS
Integrated technologies help us understand the customer’s digital journey, including prior interactions and their outcomes. We provide a personalized experience through the optimal channel, whether that’s through digital self-service or by connecting them with an agent.
Increase efficiency and interact with your customers throughout their entire journey.