Outsource your customer care services with a delivery model that suits your business needs.
ENSURE BCP WITH FLEXIBILITY
Our scalable SYKES Home solution brings the ultimate flexibility, empowering us to quickly respond to your customers’ needs and fine-tune scheduling for seasonal peaks. In addition, not having a location requirement is a game-changer in recruiting and talent acquisition.
Once COVID-19 hit Europe in March 2020, SYKES moved 85% of our on-site staff into Work At Home in just 6 days.
DECREASING COST WHILE INCREASING QUALITY
Step into the future of process optimization by automating tasks; reduce cost and increase efficiency, while increasing the quality and customer satisfaction by excluding the human errors.
By integrating RPA in one of their day-to-day processes, a communications client saved 15% on staff cost.
Contact us and learn more about how combined Delivery Options ensure a strong BCP
CUSTOMER CARE CLOSE TO HOME
If your company demands the highest level of security or to keep the travel hours for visits down, our traditional onshore option is advantageous. Our call centers in Gothenburg, Jönköping, Kalmar, Ed and Sveg all provide the highest security standards and great travel communications.
With speed-gates as an example, our high security standard require access control in 100% of our call centers.
HIGH QUALITY WITH LOWER COST
Bringing the quality and security of an onshore option, but with a reduced cost. Contact us to learn more about our unique solution in Cyprus, offering native onshore support at an offshore location.
Moving a Norwegian technical support client’s customer care operations to Sweden saved 40% of their monthly cost.
CUSTOMER CARE COST OPTIMIZATION
The ideal option if your company’s top priority is cost optimization. Offshoring provides the same security standard as our other on-site options, offering backoffice and administrative tasks, customer service and technical support in English and other languages.
Move your customer care to an offshore location and save up to 65% of your cost.