Customer Journey Innovations

Leverage our intelligent customer experience solutions to maximize the value of each customer interaction.

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DIGITAL MARKETING

CONNECT WITH THE RIGHT AUDIENCE

As customer journeys get more complex, it is becoming harder to connect with target audiences. SYKES Sweden can help you attract customers through data-driven, conversion-focused marketing.

Since 2016, our digital marketing solutions led to more than 73 million yearly customer interactions for our clients.

SELF-SERVICE SUPPORT

A COST-EFFECTIVE SOLUTION

Our online self-service support solutions enable your customers to solve their issues without having to contact customer service. Step-by-step troubleshooters and tutorials are more cost-effective and resolve issues faster.

A client saved $1.4 million in deflected support calls while increasing their problem-resolution score from 15% to 70%.

Partner with SYKES Sweden and see you CSAT sky-rocket with up to 25%.

CHATBOTS

SUPPORT THAT NEVER SLEEPS

Increase your customer satisfaction with our intelligent chatbots. At your customers’ service 24/7, our chatbots have terabytes of interaction data and a clever AI geared to make your customers happy and increase loyalty.

“A client utilizing a SYKES knowledge bot to answer customer questions for agents, cut the new agent AHT by 11% and tenured agent AHT by 6%.”

– Leading Electronics Manufacturer

INTELLIGENT AUTOMATION

AUTOMATE THE REPETITIVE

When speed, precision and scalability are required, our intelligent automation technology services such as Robotic Process Automation (RPA) is the answer. We tackle repetitive tasks for your employees and boost their productivity in the process.

On average Robotic Process Automation can do repetitive data-entry tasks 4 to 5 times faster than a human.

ANALYZING CUSTOMER EXPERIENCE

METRICS THAT MATTER

Successful customer experiences rely on a continuous flow of data and analysis. Our Insight Analytics™ platform provides you with the data and insights to ensure that your customer engagement is consistently on-point.

Our Insight Analytics™ reveal growth opportunities for customer experiences as well as SYKES and client relationships.

We cover every step of the Customer Journey. Contact us today to uncover how we can do it for your company.

Learn more about how we can help you grow

Are you looking for a business process outsourcing partner? Or would you like to take advantage of our excellent customer care?

Fill out the form or contact SYKES Sweden at: