SYKES Sweden

A leading name in business process outsourcing and customer care. We provide excellent customer engagement services so you can focus on your core business.

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SYKES Northern Europe

2000

Employees

10

Locations

25

Years of Experience

YOUR LOCAL PARTNER WITH THE GLOBAL SUPPORT

SYKES delivers exceptional customer experiences and cost-efficient business process outsourcing (BPO) services to many well-known global brands. Our strength lies in our ability to channel our sizeable international experience and innovative know-how through our local specialists. We create customer experiences that attract, convert and retain customers. At our eight centers in the Nordics and two centers in Cyprus, we provide multi-channel customer engagement services, tailored to the Nordic market.

Our global experience can help your company reach new heights. Decrease cost? Increase CSAT? Boost efficiency? Contact us.

SYKES Culture

Our People Matter

Our culture is a people’s culture where collaboration, innovation and helping people is important. We see our colleagues, our clients and our clients’ customers as a starting point in everything we do. This not only allows us to deliver world-class customer care solutions, but also to be a place where people can professionally thrive at. Our culture is: helping people, one caring interaction at a time.

Purpose

Mission

To improve our clients business by being the connection between our clients and their customers. We use the combined power of machine intelligence with human ingenuity to modernize, optimize and integrate customer touchpoints across the commerce value chain.

Vision

To be recognized as a company that creates meaningful connections between brands and consumers, makes a positive impact in the lives of our people, and is a responsible and respected corporate citizen.

"Compared to other outsourcing providers I have previously worked with, Sykes is more knowledgeable, more independent, more tech-advanced and open to innovation."

- Consumer e-commerce client

"Our business relationship is as close as it can be. Our Sykes contacts feel like part of our company."

- International travel client

"Strong level of communication, flexibility and understanding of our business needs."

- Retail banking client

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LEARN HOW WE CAN HELP YOU GROW

Find out today how we can contribute to your growth through cost effective business process outsourcing and excellent customer engagement services.

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