Sustainability at SYKES

As a global employer, SYKES’ responsibility to our employees, customers and the communities in which we work and live is something we take seriously. SYKES is committed to finding ways in which we can reduce our impact on the natural environment, and be the best supply chain partner possible. Encouraging all of our employees to act as good stewards of the environment, we actively participate in recycling programs, energy conservation measures and employee environmental awareness programs. We’re also committed to finding ways to efficiently use resources to deliver our services.

SYKES strives to be the best supply chain partner possible by continuing to report to the CDP Supply Chain, EcoVadis and Ecodesk and by remaining focused on our key sustainability value drivers.

To learn more about SYKES’ Corporate Responsibility and Sustainability Program, please send an email to sustainability@sykes.com.

Programs & Initiatives

SYKES has been on a steady path of positive change and refinement, making measurable progress on key initiatives including sustained growth, operational efficiencies, and diversifying our services by adding new technologies and work-at-home models.

Below is a sampling of a few of the sustainability programs we have created and industry certifications we are proud to have received:

EcoVadis Silver Recognition

Reporting sustainable activities increases transparency, trust and collaboration among all of the partners in the SYKES value chain. Our 2014 activities included a Carbon Disclosure Project (CDP) Supply Chain report and EcoVadis response specific to the call center/support services industry. Our growing focus on sustainability is reflected in the overall score improvement with both CDP and EcoVadis.

CDP is an international non-profit providing a global system for companies to measure, disclose, manage and share their impact on the environment. The CDP works to motivate companies to disclose their carbon footprint on the environment and natural resources and take actions to reduce them. SYKES completed our second CDP Supply Chain report on July 30, 2014, which included our baseline greenhouse gas inventory.

EcoVadis creates simple and reliable scorecards over 150 categories and 21 Corporate Social Responsibility criteria to help reduce risk and improved supplier performance. SYKES completed our second response to EcoVadis in 2014, earning the 2015 CSR Rating, Silver Recognition Level. Progress has been made on all criteria with regards to environmental policies, labor practices & human rights, fair business practices, and sustainable procurement matters. This ranking has placed SYKES among the top 30% of performers evaluated by EcoVadis.

2015 Silver recognition

2015 Sustainable Business Award

2015 Sustainable Business Award, the Sustany FoundationNow in their 7th year, the Sustainable Business Awards, sponsored by the Sustany Foundation, recognize and honor for-profit businesses in the Tampa Bay Area that engage in practices that increase economic opportunities and improve the environment and community. Businesses will be recognized for contributions in building a sustainable economy in Tampa Bay, while embracing the “Triple Bottom Line” — advancing the interests of People, Planet & Profit through innovative practices, products and services.

Award

Costa Rica Carbon Neutral Certification

In 2014 SYKES’ Costa Rica received a Carbon Neutral Certification by The National Institute of Standardization Association of Costa Rica (INTECO). Included in the certification for SYKES operations in Heredia, Moravia and Hatillo were direct and indirect emissions of carbon dioxide, methane, nitrous oxide, hydroflourocarbons and employee travel.

Carbon Neutral logo

Social Responsibility

ComprometeRSEComprometeRSE is SYKES Latin America’s corporate social responsibility strategy and includes SYKES Academy. Inspired by the United Nations Global Compact and the ISO 26000, the program is currently supported by more than 2000 volunteers in the region. ComprometeRSE focuses on four areas: people, operations, community and social development. SYKES Academy provides English training for job candidates who do not meet English proficiency requirements. SYKES has provided over 700 jobs to program graduates, impacting over 12% of the working local community.

SYKES CARES

SYKES CARES is the philanthropy program of SYKES in the Philippines. SYKES CARES increases access to education through relevant and sustainable programs, providing educational facilities and equipment to underprivileged communities. The employees whose lives have changed as a result of our commitment to sustainable work practices best tell the story of SYKES Cares.

Edinburgh Breakfast Club

Our Edinburgh contact center is located close to a deprived area called Wester Hailes.  This area is primarily social housing and marked by poverty and drug, alcohol and other abuses. Children at the local primary (elementary) school were attending without eating breakfast because parents don’t have money for food, perhaps through poverty, or because it is spent on drugs/alcohol.  The school provides lunch to children but didn’t have the mandate or resources to provide breakfast, and their ability to concentrate and learn was affected because they didn’t eat early in the day, and the breakfast club, sponsored by SYKES, ensures that no child has to go hungry during the morning by providing breakfast when those in need get to school, so they can give their best in lessons.

If our collective community and corporations could come together to meet every need, it would be quite an aspiration. There is a lot of need, but there are a lot of great opportunities. If we acted within our individual capacities or those of our corporations, I believe we can do it. -Chuck Sykes, CEO

People Serving Our Planet

Recycling Programs

How can one person’s recycling efforts help the environment? Consider this. It is estimated that one person recycling just half of the waste generated by their household can reduce carbon dioxide emissions by 2,400 pounds a year. Now multiply that by SYKES 50,000+ employees and the impact can be significant. That’s why SYKES has provided recycling bins for our employees in our offices worldwide to recycle numerous office supplies from paper to printer ink to plastic. In some offices, we have even provided a recycle center for employees to bring their recyclable products from home.

Energy Conservation

Energy conservation isn’t just good for the earth, it also makes great financial sense. Many of SYKES offices throughout the world have replaced old lighting fixtures for new high efficiency and low energy utilization lighting fixtures. Not only have we reduced carbon emissions and experienced thousands of dollars in energy savings, in many cases, employees reported that the new fixtures actually provided better lighting. SYKES employees are also encouraged to purchase energy efficient equipment, and take simple energy conservation steps such as turning off lights in unoccupied rooms in our facilities.

Environmental Awareness

At SYKES, we believe the first step to environmental responsibility is simply sharing with others how we can all do our part to preserve the environment for our children and generations to come. Many of our offices have developed awareness programs designed to inform employees of how they can act in an environmental-friendly manner both at work and at home. Of course, we set the example, utilizing mostly electronic methods of communication to reduce our usage of paper.