Standards of Conduct

Operating within clear guidelines for ethical and respectful conduct is important to SYKES, our clients and our employees. It allows us the opportunity to advise our clients as a trusted partner and sets our foundation as an employer of choice. SYKES employees receive continuous education and information about SYKES Standards of Conduct, and conversation about the standards is encouraged to help employees navigate through everyday business situations. SYKES employees are informed of their right and responsibility to report questionable or fraudulent activity through our report line or by calling the appropriate regional anti-fraud hotline. In addition to our Standards of Conduct, we also comply with the UK Modern Slavery Act. Through the use of our Section 54 disclosure statement, we describe the steps the Company has taken to ensure that slavery and human trafficking are not taking place in our supply chains or in any part of our business. SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities and welcomes the introduction of the SYKES Gender Gap Report in 2021 (find the 2018, 2019 and 2020 report here). We encourage individual growth for self-development and performance improvement and provide full equality for all employees through management practices and standard operational procedures. SYKES Human Rights Policy is guided by international human rights principles encompassed in the Universal Declaration of Human Rights, the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work, the United Nations Global Compact and the United Nations Guiding Principles on Business and Human Rights.