In July 2016, SYKES Costa Rica publicly committed to work in favor of gender equity. The program SWIT, SYKES Women In Technology, was designed and announced to authorities of the Government, UN Women, and other key actors of the industry, as a gender-equity program to develop talent for technical accounts supported by SYKES Costa Rica.
The program promotes and facilitates the inclusion of women in technical accounts where female participation has been traditionally low. It also provides scholarships to female collaborators from non-technical accounts to develop the necessary skills to opt for technical positions within the organization. The company set a goal to reach 40% of female participation by end of 2021 versus the existent 13% identified by then.
Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.