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The Future of CX & AI With Dave Pearson
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The Future of CX & AI With Dave Pearson


More digital interactions give us a better picture of our customers. But what about that (analog) phone call? Speech translation and other innovations, such as advanced machine learning with artificial intelligence, can augment intelligent customer experience.

Pushing interactions into the digital customer experience space allows brands to gather rich data like click-stream data from self-service technology logs to supercharge in new, exciting ways.