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Robots Taking Over Customer Care? Not Quite.
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Robots Taking Over Customer Care? Not Quite.


Many people are wondering if artificial intelligence will completely automate customer transactions, and if customers will be interacting with robots for customer care. At SYKES, we believe artificial intelligence can be used to augment your team, not take over for the human element.

Humans and AI partnering together provides an intelligent customer experience, thus providing a better outcome for the customers. An augmented agent performance utilizing digital customer care solutions is the first step based on the sophistication of AI.