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Over the past five years, both U.S. and global search interest around “future of work” has steadily grown — and there is no slowing of media coverage or online discussion about the topic. In 2019 alone, articles with headlines such as “Are Robots Competing for Your Job?” and “Robots Will Take Jobs From Men, the Young and Minorities” garnered thousands of shares on social media.
We wanted to get a sense of what working Americans are really thinking and feeling about the impact of automation at work, their attitudes about working with these new technologies, and how their employers are helping prepare them for the future of work. In early October 2019, we surveyed 1,500 employed adult Americans across the U.S. to uncover their perceptions of and beliefs about the future of work.
18 to 24 (10.0%)
25 to 34 (29.73%)
35 to 44 (25.73%)
45 to 54 (18.93%)
In what follows, we share working Americans’ responses to our 17-question survey, conducted by Pollfish in October of 2019.
Given ample fear-based, rhetoric-filled headlines such as “How Robots Are Stealing Human Jobs and Threatening Our Future” and “The Robots Are Coming” this year, we felt it was necessary to begin our survey by assessing whether American workers viewed automation technologies as tools that could help them or if they viewed these technologies as something that could replace their jobs.
In contrast to these frequent fear-inducing headlines, we learned American workers are less fearful of automated technologies in the workplace than it may seem. Over two-thirds of surveyed Americans — 67.07% — have a positive connotation with intelligent automation-related terminology.
Additionally, American workers in the 25 to 34 age group, predominantly Millennials, and those living in the western U.S. seem to feel most positive about these workplace technologies. (According to Pew Research Center, “Anyone born between 1981 and 1996 — ages 23 to 38 in 2019 — is considered a Millennial, and anyone born from 1997 onward is part of a new generation,” referring to Generation Z.)
Interestingly, the western region had the highest group of respondents selecting Answer 1 (“I think of tools/machines/software that could assist me …”) of any region — 72.58% of working Americans in the West, to be exact. A similar pattern can be seen with the 25 to 34 age group, 73.32% of which also believe that intelligent automation tools could make their work more efficient.
The 15 respondents who selected “Other” most often note that they have no opinion on this.
There’s no shortage of reports about the impact automation has already had on industries that involve workers performing repetitive tasks. Ample reports also exist regarding the impact automation will have on jobs over the next decade. Because of this, we wanted to assess if any of our respondents have ever lost a job due to the implementation of these new technologies.
While an overwhelming majority of American workers have never lost a job due to new automation technologies at their workplace — and most also note they do not worry about losing a job due to intelligent automation — nearly 5% say they have faced job loss.
It is not much different for the manufacturing industry, despite the heavy press coverage. Of those who report working in manufacturing or warehousing jobs (165 people), only 6.67% (11 people) report job loss due to automation, just slightly higher than the total respondent answer, 4.93%.
The 45 to 54 age group, predominantly Gen X’ers, is most concerned about potential job loss due to the implementation of new automation technologies (44.72%).
Respondents in the northeast region of the U.S. were most impacted by job loss — 7.89% of Northeastern American workers say they have experienced job loss due to the implementation of new automation technologies.
Furthermore, Southerners are least worried about job loss; 62.07% of this region’s employed adults say they have neither faced job loss due to automation, nor do they worry about it.
Companies often pursue implementing robots and automation in the workplace to assist with repetitive tasks in order to save both time and money. Whether dealing with mind-numbing data entry or exhausting, repetitive physical labor — automating frequently performed time-consuming tasks should ideally elevate employees’ productivity and creativity, among a list of other potential benefits.
Two-thirds of surveyed American workers — 66.20% indicate that automation technologies have not yet assisted them with repetitive tasks this year. However, the 25 to 34 age group — predominantly Millennials — seem to have most benefited from these automated technologies at work; 41.26% say they have been assisted by an automation program in 2019, saving them from doing parts of their jobs that were repetitive and boring. In comparison, 22.65% of the 54 and older age group say they have been assisted by an automation program in 2019.
Furthermore, 40.73% of respondents in the western region (compared to just 29.73% of Midwesterners) also say they have been assisted by an automation program in 2019 — in alignment with western region respondents also most believing that intelligent automation tools could make their work more efficient (Q1).
To get a sense of what American workers most want automation assistance with, we asked them for real examples of repetitive and boring work tasks they wish automation would save them from doing themselves.
While this question was open-ended, we identified the most-used words from the 1,500 responses received. Words like “phone,” “answer” and “call” were the top three used words, followed by “report,” “task” and “data.”
Some examples respondents shared with us include:
This is in alignment with 2017 research from SnapLogic that reports “90% of employees are being burdened with boring and repetitive tasks,” which include: “searching for data, data entry, data processing and analysis, and combining data from multiple sources.” Furthermore, a 2018 CIO Insight report reveals that repetitive tasks cause U.S. businesses to waste $1.8 trillion annually.
Given the ample opportunity for automating tedious tasks that employees don’t enjoy doing, we asked American workers how they might be better at their job if some tasks were automated for them.
Respondents were able to choose multiple answers for this question. A majority of respondents, 63.27%, say they think they could be better at their jobs if automating certain tasks allowed them to do more in less time. The 18 to 24 age group responded with this answer most frequently — 70.67% of them.
Of the 88 respondents who selected “Other” most indicated that they didn’t see where automation could apply to their job. Those who felt otherwise responded with some of the following, regarding ways automation could help them improve their work:
According to a December 2018 Pew Research Center survey, “[a]round half of U.S. adults (48%) say job automation through new technology in the workplace has mostly hurt American workers.” While nearly half of American adults may have previously felt that new technology at work led to a negative impact on American workers, we were curious as to how Americans would respond to the idea of actively collaborating with these technologies. It turns out that American workers are more open to the idea of working with automation than previous reports show.
Nearly three-fourths of American workers, 72.53%, say the idea of humans and automation technologies working together interests them. In fact, 79.33% of the 18 to 24 age group say they believe they would be even more effective in their jobs if they worked with automation technologies, as does 63.68% of the 54 and older age group.
Additionally, 77.30% of the Northeasterners believe they would be even more effective in their jobs if they worked with automation technologies, along with 67.87% of the Midwesterners.
The robotic process automation (RPA) market “will reach $1.7 billion in 2019 and $2.9 billion in 2021,” according to a 2018 Forrester report. Companies will continue investing heavily in RPA solutions, and perhaps that explains why American workers respond so positively to the idea of working with these kinds of companies in our next question.
Furthermore, one of the key benefits of implementing workplace automation technologies is employee satisfaction. According to a 2019 Forbes Insights study in collaboration with Kofax, “92 percent [of surveyed senior executives] indicated an improvement in employee satisfaction as a result of these [RPA] initiatives.” They add: “52 percent said employee satisfaction increased by 15 percent or more after implementing RPA.”
Over two-thirds of American workers say that they would be more likely to apply to work for a company investing in new automation technologies. In a similar pattern to Q6, the 18 to 24 age group are most likely to apply (71.33%), compared to the 54 and older group (58.97%).
And while responses by region are all quite similar, Americans living in the Midwest most report being less likely to apply to work for a company investing in new automation technologies (33.93%). Midwesterners are also the smallest group to say they believe they would be more effective in their jobs if they worked with automation technologies (Q6).
A 2018 Pew Research Center survey reveals that 82% of adults in the U.S. say “robots and computers will definitely or probably do much of the work currently done by humans” by 2050. Knowing this, we wanted to explore how much of an impact Americans think automation will have on the U.S. workforce in the more immediate future — 2020.
It seems our respondents’ beliefs about the future impact of automation on the American workforce are quite consistent with Pew’s 2018 survey respondents’ beliefs — 84.14% of American workers (compared to Pew’s 82% findings) believe that we can expect some additional portion of the workload to be completed by automation technologies in 2020. Fewer than a sixth of respondents, however, believe we should not expect much of the workload will be handled by automation next year (15.87%). These views are fairly consistent among all surveyed age groups.
Among U.S. regions, however, just 12.90% of Westerners believe we should not expect much of the workload to be handled by automation next year, compared to 20.07% of Northeastern respondents.
A 2018 Fortune/SurveyMonkey poll reveals that 72% of industry leaders (who attended Fortune’s annual Brainstorm Tech conference) “see AI taking away more jobs than it creates in 10 years.” Everyday American workers overwhelmingly do not view their jobs as at risk, however.
American workers are optimistic. Over three-fourths (75.40%) of surveyed Americans say they do not view their jobs as being at risk of elimination due to new automation technologies anytime within the next decade.
The two age groups that most view their jobs as being at risk of elimination due to new automation technologies within the next decade are the 18 to 24 age group (18.67%), predominantly Gen Z’ers, and the 35 to 44 age group (18.91%), a mix of Millennials and Gen X’ers.
Northeastern working Americans were most unsure regarding the potential impact in 10 years — 10.86% have not yet thought about whether or not their jobs are at risk of elimination due to new automation technologies, compared to just 6.05% of American workers in the Western U.S.
In addition to hearing from working Americans as to how automation technologies may have led to job loss for them, we wanted to learn how many other people, if any, our respondents personally know who may have lost a job because of automation.
Fewer than 5% of surveyed Americans say they have faced job loss due to automation (Q2), and over two-thirds (70.87%) of surveyed Americans say they do not know anyone who has lost a job due to automation technologies implemented at their place of work. However, 7.13% of American workers say they know at least one person who has lost a job due to automation.
Of those who report working in manufacturing or warehousing jobs (165 people), 34.55% (57 people) report knowing at least one person who has lost a job due to automation — indicating this group knows people who have faced job loss because of automation more than the average American does.
The largest group of respondents who say they personally know someone who has lost a job due to automation are Northeasterners (8.55%). This is in alignment with our survey learnings that reveal the U.S. region most impacted by job loss due to the implementation of new automation technologies are also respondents in the northeast region (Q2).
According to Reuters, “U.S. factories and warehouses acquired more robots [in 2018] than ever before.” While this statistic isn’t a surprising one, we were especially curious to know how companies are upskilling and reskilling their employees.
A majority of survey respondents, 58.33%, say their employers are indeed providing either some (44.80%) or a lot (13.53%) of training and/or resources to help them keep current with changes in technology.
Northeastern Americans responded “No” most out of all surveyed U.S. regions, with over one-third (35.20%) saying their current employer has not yet offered any training and/or resources to help them keep current with changes in technology.
The area of the U.S. with the most proactive employers? The West — 60.89% say they say their employers are providing either some form of training and/or resources to help them keep current with changes in technology, followed closely by the Midwest at 60.06%.
In addition to learning how companies are supporting employees’ further training, we also hoped to get a sense of how employed Americans are staying current in their field, amidst ever-changing advances in workplace technologies.
Respondents were able to choose multiple answers for this question. Nearly half, 41.73%, of all respondents say they plan to stay informed about changes in workplace technologies and learn how to use them through independent online research, followed by 39.27% indicating they plan to take advantage of more professional development opportunities at work. Just 11.20% of survey respondents say they plan to take college or vocational trade courses in order to stay current with the continuous and rapid changes in workplace technologies.
While younger American workers are making plans to stay current, 32.04% of American workers in the 45 to 54 age group and 41.45% of those in the 54 and older age group responded more than any other age group that they do not yet have any plans to address staying current with the continuous and rapid changes in workplace technologies. The age group most open to taking college or vocational trade courses in order to stay current? It’s exactly who you think: Gen Z. 21.33% of those in the 18 to 24 age group have future plans to jump back in the classroom.
More than any other U.S. region, workers in the American West say that they plan to take advantage of more professional development opportunities at work (42.74%). Westerners are also the regional group that most reported plans to take college or vocational trade courses in order to stay current (14.52%).
While companies like Amazon are offering their employees training and resources to help them keep current with changes in technology, our respondents say that their employers are not having many conversations about the impact of automation technologies where they work.
Fewer than a quarter (21.87%) of surveyed American workers report ever having had discussions about the potential impact of automation technologies at their workplace; 60.67% of all respondents say they have never had any discussions about it.
Gen Z’ers report having some kind of discussions about the potential impact of automation technologies at their workplace more than any other age group surveyed (28%). Of the 54 and older age group, only 16.24% indicated having had these conversations.
The western region reports more than any other surveyed region (26.21%) that they have had these open conversations about automation technologies at work, compared to just 19.52% of workers in the Midwest.
A Google Trends report for the search term “universal basic income” (UBI) reveals large spikes on September 13, 2019 and October 16, 2019 — both just one day after 2020 Democratic Party presidential debates in which UBI and the future of work were discussed.
Due to this sudden increase in searches, we wanted to learn more about American workers’ interest in hearing presidential candidates discuss the future of work going forward.
Approximately one-third (33.13%) of surveyed American workers say they would like to hear the 2020 presidential candidates address workplace automation and the future of work.
The age group most eager to hear presidential candidates discuss this? Gen Z’ers. 35.33% of the 18 to 24 age group say they want this to be a discussion focus, compared to just 27.35% of the 54 and older age group.
And while every U.S. regional group’s top-selected answer to this question indicates an interest in hearing presidential candidates address workplace automation and the future of work, the Western U.S. is most interested (37.90%), followed closely by Northeasterners (36.51%), Southerners (31.20%) and finally Midwesterners (29.43%).
With frequent reports regarding the myriad ways in which automation will impact the workforce, we asked American workers about whose responsibility it is to support those who may face job loss in the future.
Nearly half (42.60%) of surveyed American workers do not believe the U.S. government has a responsibility to compensate people whose jobs are eliminated because of workplace automation. Of those who do (57.40%), 25.07% believe U.S. welfare programs are the answer, while nearly one-third (32.33%) of surveyed American workers believe a UBI program should be established to address jobs eliminated due to workplace automation.
The top answer among employed Gen Z’ers and Millennials? 36.67% of the 18 to 24 age group, and 36.77% of the 25 to 34 age group say a UBI program should address this.
While each U.S. region’s top-selected answer to this question is that compensating people whose jobs are eliminated because of workplace automation is not the U.S. government’s responsibility, every region is more open to the idea of supporting Americans whose jobs are eliminated through a UBI program rather than using U.S. welfare programs. Northeastern Americans are more willing to consider a UBI program (34.54%) than any other region.
Our survey findings show a more optimistic outlook among American workers than some news headlines may reveal, but it seems Americans’ openness to automation technologies at work only goes so far.
While nearly three-fourths of American workers say the idea of humans and automation technologies working together interests them (Q6), very few are open to the idea of taking direction from anything non-human. Overwhelmingly, survey respondents say they are more willing to take direction from a human boss (86.93%) over a software program (13.07%). This sentiment is shared among all surveyed age groups and U.S. regions.
While a 2019 CNBC/SurveyMonkey Workplace Happiness Index report reveals that 72% of respondents say technology is not threatening their job, Americans do have fairly strong views regarding the impact on others’ career fields.
Respondents were able to choose multiple answers for this question. American workers overwhelmingly believe (65.33%) that the manufacturing field, followed by telecommunications (50.40%) and transportation (37.73%), will be most impacted by automation within the next five years. Manufacturing, followed by telecommunications, are the top two answers shared by all surveyed age groups and U.S. regions.
The 26 respondents who selected “Other” share an array of views — but most comments focus on childcare and education.
There’s no doubt that companies are increasingly investing in intelligent automation, and these investments will surely have an impact on the workforce — but experts agree that we also still need skilled workers. A March 2019 Insights by Stanford Business article, “Our Misplaced Fear of Job-Stealing Robots,” says that “fears that rapid advances in artificial intelligence, machine learning and automation will leave all of us unemployed are vastly overstated.” However, this doesn’t discount the need to invest in your employees, offering regular opportunities for upskilling and reskilling.
While our findings reveal that younger demographics—particularly Gen Z’ers (often coined as “digital natives”) seem to be generally optimistic about intelligent automation in the workplace, older demographics appear more uncertain about such workplace implementations. Recent findings by Clutch report half of those surveyed, ages 55 and older, “have not been offered job retraining in the past three years.” Some companies, like Georgia-based TSYS, are responding. The Wall Street Journal’s recent feature, “How a Company’s Aging Workforce Retrained Itself for the Cloud,” highlights how TSYS is investing in retraining its 4,500 tech staff — 35% of its employees: “TSYS had many of them take dozens of hours of online courses. Many also have gone through an immersive two-week digital boot camp, where they use the online training to create a new product or feature.”
What kinds of skills are most needed in the future of work? The World Economic Forum reports that skills most in demand “include analytical thinking and active learning as well as skills such as technology design, highlighting the growing demand for various forms of technology competency.” They add: “‘Human skills such as creativity, originality and initiative, critical thinking, persuasion and negotiation will likewise retain or increase their value, as will attention to detail, resilience, flexibility and complex problem-solving.”
Whatever your beliefs are about automation and how it will affect employment, this survey is a snapshot of where American workers believe we are in the journey today — as automation, digital transformation and industry innovation continues to evolve.
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To see our latest future of work data, visit SYKES’ 2020 future of work survey report.