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Foundever.org: 5 principles of the CX for Good movement
Foundever.org (a private operating foundation) is committed to upskilling talent…
The 5 biggest business process outsourcing myths
Business process outsourcing (BPO) isn’t about cutting costs or sacrificing…
Luxury EV brand uses CX to accelerate sales
How do you create a buzz, drive sales and provide…
A hospitality innovator uses multilingual hubs to achieve an outstanding NPS and cut employee attrition
Our comprehensive solution utilized strategically located multilingual support hubs for…
A leading fintech company streamlines operations while reducing cost to serve
The key to the project’s success was clear planning and…
Fintech accelerates agent training speed and puts the brakes on attrition
Within six weeks, our team developed a solution called the…
Bouygues telecom achieves 15% success rate in cold calling
How do you improve the success rate and do so…
An industry-leading performance platform boosts user satisfaction
Foundever followed a people-centric user-experience (UX) design methodology to design…
Integrating AI and automation to augment, not replace, human talent
Don’t be blinded by the possibility of short-term savings or…