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SYKES Business Process Outsourcing Glossary

Looking to learn a little more about what we do? We've compiled a comprehensive list of common BPO terms and definitions so you can stay in the know.

Robotic Process Automation (RPA)

Robotic process automation (RPA) is software capable of automating simple tasks or processes. A precursor to intelligent automation (IA), RPA is one of the first milestones that companies must reach on the road to true digital transformation.

With RPA, it’s possible for companies to begin improving the efficiency of business processes while significantly contributing to cost savings. When software “robots” are put in place to handle simple, repetitive jobs, employees have more time to complete tasks that only humans can do, like applying critical thinking skills to solve complex problems or offering personalized assistance to customers.

RPA it a powerful tool for not only improving processes, but also saving time and money. Similar to a human employee, RPA software can complete entire tasks, but far faster and with fewer mistakes on average. When deployed properly, lightning-fast robots can augment an employee’s ability to find relevant solutions, communicate customer and ticket info across the support process instantly, and more. This helps companies optimize processes, capture data faster, and create a better overall experience for customers.

Robotic Process Automation

SYKES Digital Services (SDS) has decades of experience implementing and refining RPA strategies for brands all around the world. Our intelligent automation (IA) platforms learn from your business — leveraging data to constantly self-improve based on careful analysis and insight.

Additionally, we work with companies of all sizes and at all stages of their automation journeys to deliver high-yield results, whether your business is working on RPA implementation, strategy, or even starting from scratch. Regardless of industry, SYKES Digital Services can find automation solutions that fit your brand.