SYKES is now part of Sitel Group®. Visit for more information.
Home // Resources // Glossary // Off-Shore Outsourcing

SYKES Business Process Outsourcing Glossary

Looking to learn a little more about what we do? We've compiled a comprehensive list of common BPO terms and definitions so you can stay in the know.

Off-Shore Outsourcing

Off-shore outsourcing refers to a company partnering with an external organization to allocate a portion of their business processes to be performed outside the company’s country of origin. Commonly deployed for customer service operations, off-shore outsourcing often involves the use of third-party-owned call centers.

For many companies, off-shore outsourcing is a common approach to lowering the costs associated with keeping customer service operations in-house or employing customer service centers in their country of origin. Depending on where a company is based, either of these strategies can involve higher costs for facilities, benefits, and wages.

Partnering with a global outsourcing provider, however, gives companies access to operations in countries where these associated costs are much lower, and allows them to maintain a high quality of service. Off-shore outsourcing allows companies to provide customers with access to several forms of support, regardless of their location or time zone. This approach can also be used in combination with other approaches to support, including work-from-home agents, who can be located anywhere in the world.

As a leader in business process outsourcing (BPO), SYKES serves as a trusted partner to companies seeking to explore off-shore outsourcing options for their customer service needs. Operating in 23 countries allows us to provide support in over 40 languages, giving your customers the opportunity to connect with a representative in their native language. With state-of-the-art technologies and platforms, unmatched recruiting capabilities, and advanced training available to agents around the world, SYKES facilitates off-shore outsourcing programs that maintain exceptional standards of customer support.