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Home // Glossary

SYKES Business Process Outsourcing Glossary

Looking to learn a little more about what we do? We've compiled a comprehensive list of common BPO terms and definitions so you can stay in the know.

Agent

Artificial Intelligence (AI)

Back Office Support

Business Process Outsourcing (BPO)

Chat Support

Chatbot

Customer Engagement

Customer Experience (CX)

Customer Relationship Management (CRM)

Customer Satisfaction (CSAT)

Customer Service/Customer Support

Gamification

Intelligent Automation (IA)

Intelligent Customer Experience (ICX)

Interactive Voice Response (IVR)

Knowledge Base

Net Promoter Score (NPS)

Off-Shore Outsourcing

Omnichannel Support

Robotic Process Automation (RPA)

Self-Service

Social Media Brand Engagement

Social Media Support

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How We Help

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

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Company
How We Help
Industries
Locations
- Asia Pacific
  - Australia
  - China
  - India
  - Philippines
- Europe Middle East & Africa
  - Cyprus
  - Denmark
  - Egypt
  - Finland
  - Germany
  - Hungary
  - Norway
  - Romania
  - Sweden
  - United Kingdom
- Latin America
  - Brazil
  - Colombia
  - Costa Rica
  - El Salvador
  - Mexico
- North America
  - Canada
  - United States
Careers
Resources
- Blog
- Case Studies
- E-Books
- Fact Sheets
- Glossary
- OnBrand
- OneTAKE
- Reports
- SYKES Quarterly
- Thought Leadership
- Videos
- Webinars
- White Papers
Investor Relations
Contact

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SYKES Business Process Outsourcing Glossary

SYKES Quarterly

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