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Home // Glossary

SYKES Business Process Outsourcing Glossary

Looking to learn a little more about what we do? We've compiled a comprehensive list of common BPO terms and definitions so you can stay in the know.

  • A
  • B
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  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
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  • X
  • Y
  • Z
A
Agent
Artificial Intelligence (AI)
B
Back Office Support
Business Process Outsourcing (BPO)
C
Chat Support
Chatbot
Customer Engagement
Customer Experience (CX)
Customer Relationship Management (CRM)
Customer Satisfaction (CSAT)
Customer Service/Customer Support
D
E
F
G
Gamification
H
I
Intelligent Automation (IA)
Intelligent Customer Experience (ICX)
Interactive Voice Response (IVR)
J
K
Knowledge Base
L
M
N
Net Promoter Score (NPS)
O
Off-Shore Outsourcing
Omnichannel Support
P
Q
R
Robotic Process Automation (RPA)
S
Self-Service
Social Media Brand Engagement
Social Media Support
T
U
V
W
X
Y
Z

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SYKES

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

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Copyright © 2021 Sykes Enterprises, Incorporated

  • Company
    • About Us
    • Awards
    • Board of Directors
    • Investor Relations
    • Leadership
    • News
    • Sustainability
    • SYKES Institute
  • How We Help
    • Outsourcing
      • Talent Acquisition
      • Talent Development
      • Transaction Handling
      • Coaching and Engagement
      • Delivery Models
      • Work At Home
      • Risk Management
      • Technology Platform
    • Holistic CX
      • Intelligent CX Innovations
      • Insight Analytics
      • Multi-Channel Solutions
      • Social Media Care
      • Chat Support
    • Service to Sales
      • Sales Through Service
      • Customer Selection
      • Customer Acquisition
      • Customer Retention
    • Extend Your Brand
      • Customer Growth
      • Digital Marketing & Inbound Sales
      • Sykes Assistance Services
      • Social Media Care
    • Digital Transformation
      • Supercharge Workforce
      • Drive Growth With Better CX
      • Reduce Operating Costs
  • Industries
    • Communications
    • Energy & Utilities
    • Financial Services
    • Healthcare
    • Insurance Services
    • Retail
    • Small & Medium Businesses
    • Technology
    • Travel
  • Locations
    • Asia Pacific
      • Australia
      • China
      • India
      • Philippines
    • Europe Middle East & Africa
      • Cyprus
      • Denmark
      • Egypt
      • Finland
      • Germany
      • Hungary
      • Norway
      • Romania
      • Sweden
      • United Kingdom
    • Latin America
      • Brazil
      • Colombia
      • Costa Rica
      • El Salvador
      • Mexico
    • North America
      • Canada
      • United States
  • Careers
  • Resources
    • Blog
    • Case Studies
    • E-Books
    • Fact Sheets
    • Glossary
    • OnBrand
    • OneTAKE
    • Reports
    • SYKES Quarterly
    • Thought Leadership
    • Videos
    • Webinars
    • White Papers
  • Investor Relations
  • Contact

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