Home Entertainment Brand Partner Triples Revenue With Upsell Program
A household name in wireless sound systems, this brand utilized SYKES solutions to assist in their technical support. SYKES identified an opportunity to reduce customer effort and capture sales on those support calls, rather than directing callers to retail locations.
In this case study, you’ll learn how SYKES implemented a cross-sell and upsell program for our brand partner, which led to:
- 53% of qualified calls determining a sale to be the best customer solution
- Increasing the support sales conversion rate from 6% to 18%