SYKES Improves Efficiencies for Technology Partner Through Best Practices
Case Study

SYKES Improves Efficiencies for Technology Partner Through Best Practices

Improving Efficiency with SYKES

Our brand partner is a U.S.-based, multinational, Fortune 500 IT service management company. Also the largest privately held business software and IT services brand, they provide IT production and recovery services — designing, building, and running resilient and available production environments.

An IT service–management company needed to reduce operational costs and improve efficiencies. See how SYKES utilized best practices, a unique work-at-home model, and change management programs to build success for our brand partner.

How SYKES Improved Efficiencies for a Technology Partner

The Company

sykes icon

Fortune 500 IT service management company

sykes icon

Founded in 1978

sykes icon

3,000 workers worldwide

The Challenge

sykes icon

Reduce operational costs

sykes icon

Move a portion of technical support off- or near-shore

sykes icon

Improve tech support efficiencies

sykes icon

Maintain high quality service during the transition

The Results

Through applying best practices, implementing a change management program, and using our proven work-at-home model, SYKES helped our brand partner:

sykes icon

Achieve their savings goal with no reduction in quality

sykes icon

Improve operational efficiencies through transition to Costa Rica and a shared workspace model

sykes icon

Evolve the program to include advanced tech services