Our brand partner is a U.S.-based, multinational, Fortune 500 IT service management company. Also the largest privately held business software and IT services brand, they provide IT production and recovery services — designing, building, and running resilient and available production environments.
An IT service–management company needed to reduce operational costs and improve efficiencies. See how SYKES utilized best practices, a unique work-at-home model, and change management programs to build success for our brand partner.
Fortune 500 IT service management company
Founded in 1978
3,000 workers worldwide
Reduce operational costs
Move a portion of technical support off- or near-shore
Improve tech support efficiencies
Maintain high quality service during the transition
Through applying best practices, implementing a change management program, and using our proven work-at-home model, SYKES helped our brand partner:
Achieve their savings goal with no reduction in quality
Improve operational efficiencies through transition to Costa Rica and a shared workspace model
Evolve the program to include advanced tech services
