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Social Media for Customer Support – Sony PlayStation’s Journey

Sony PlayStation gamers are a demanding community. PlayStation uses social media to engage with gamers so it should be no surprise that they use social media when looking for support. Playstation’s use of social networks satisfies customer demands but is also a big part of a strategy to change the way that support is provided.

Catherine Jensen, Sony Playstation Vice-President of Support will tell the PlayStation story and share her vision for digital support of the future.

Join this session to:

  • Hear how Playstation uses social support channels
  • Learn what has worked well, what didn’t work and how this has been resolved
  • See what the future of support looks like for Playstation customers
  • Have your questions answered during Q&A

To join us at TSW, and receive a 25% discount from the regular delegate rate please follow this link.

Thank you for your interest.

Learn more about our social media customer care solutions.