Outsourced Enterprise Broadband Provisioning Improves Time-to-market, Margins and Order-to-Cash
February 09, 2016
February 09, 2016
Cloud computing infrastructures, mobility and software defined networks (SDNs) are driving strong demand for fixed broadband services for both enterprise, small and midsized businesses. Telco and cable companies have the mix of technologies to answer these needs for services, including Ethernet, Time-division multiplexing (TDM) and Asynchronous Transfer Mode (ATM) technologies.
The key for maximizing a communication service provider’s (CSP) selling proposition is in how the trifecta of the service offering, time to market and price combine to compete in the marketplace. However, managing the order to provisioning to activation process can be highly complex. A traditional linear process that relies on manual interventions from siloed steps in this progression can inhibit successful execution and service delivery.
As the services provided by telcos have multiplied, so has the complexity of delivering them efficiently. Processes are often not documented, leaving the customer depending on the availability of “tribal knowledge” to complete each step of the provisioning process. This is unreliable and cumbersome and results in many returns to previous steps for corrections, causing missed commit due dates (CDD) and untimely delivery of service (UDOS).
Those missteps will result in higher costs per order and install fails that hinder CSPs from scaling operations to effectively meet demand while preserving margins. An outsourced service provider will bring the expertise, methodologies and innovative approaches needed to resolve this issue, improving customer experience and satisfaction.
One way to benchmark CSP’s time-to-market is market competitive interval targets (MCIT). This chart from various industry sources shows the average business days from order acceptance to completed circuit installation:
If the following conditions exist in your provisioning processes, it can be a prudent choice to consider the value a partner can bring to the back-office processes of provisioning, activation, and test and install:
You Retain the Customer Relationship; We Increase Efficiencies in Back-Office Processes
Your customer relationships are critical for success. We understand and collaborate with you to support them by interfacing and collaborating with order management at the front end and dispatch for delivery.
In one case example, with a global CSP and covering 75% of all US Ethernet and TDM provisioning, the following steps were taken to improve the order-to-cash process and meet the goals of the client, which included time-to-market and cost improvements:
Results Achieved By Outsourcing Broadband Provisioning
Meeting the demand for fixed broadband services can become a competitive advantage with the right process blueprint and execution plan for provisioning.
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