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SYKES
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Blog

We provide holistic solutions that drive innovation, ROI, and above all, customer engagement and loyalty.

Mobile Wallet Adoption Gaining Steam with Gen Z — But Has Miles to Go

November 09, 2020

Financial Services

Mobile Wallet Adoption Gaining Steam with Gen Z — But Has Miles to Go

November 09, 2020

Healthcare

2020 Consumer Survey Insights:
Medicare Enrollment Decisions

October 23, 2020

Financial Services

Gen Z Is Defining Digital Banking.
FinTech Is Listening.

In a time of financial disruption, Generation Z is deciding how they want to bank. How will FinTech respond to exceed their expectations?

September 30, 2020

Diversity, Equity, & Inclusion

Celebrating Global Diversity Month: Stories of Women From SYKES

September 29, 2020

Customer Engagement

4 Ways to Elevate Support for Internet of Things Users

July 28, 2020

Customer Engagement

Can IoT and Smart Speakers Be Used for Customer Service?

June 29, 2020

At-Home Agents

Transform Triage Tactics into a Long-Term Strategy

April 29, 2020

CX

Four Critical Questions Chief Customer Officers Should Ask

April 29, 2020

Industry News

Messages on COVID-19 from CEO Chuck Sykes

April 07, 2020

Energy

How the Top Three PUC Complaints Can Help Create a Better Customer Experience

March 19, 2020

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About SYKES

SYKES’ purpose-driven strategy of “helping people, one caring interaction at a time” has enabled the organization to become an industry leader in providing the highest-quality customer interactions. Discover how we stay ahead of the consumer trends curve to continue delivering compassionate engagements on behalf of our brand partners.
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SYKES

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

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SYKES Family of Companies Learn More

Copyright © 2021 Sykes Enterprises, Incorporated

  • Company
    • About Us
    • Awards
    • Board of Directors
    • Investor Relations
    • Leadership
    • News
    • Sustainability
    • SYKES Institute
  • How We Help
    • Outsourcing
      • Talent Acquisition
      • Talent Development
      • Transaction Handling
      • Coaching and Engagement
      • Delivery Models
      • Work At Home
      • Risk Management
      • Technology Platform
    • Holistic CX
      • Intelligent CX Innovations
      • Insight Analytics
      • Multi-Channel Solutions
      • Social Media Care
      • Chat Support
    • Service to Sales
      • Sales Through Service
      • Customer Selection
      • Customer Acquisition
      • Customer Retention
    • Extend Your Brand
      • Customer Growth
      • Digital Marketing & Inbound Sales
      • Sykes Assistance Services
      • Social Media Care
    • Digital Transformation
      • Supercharge Workforce
      • Drive Growth With Better CX
      • Reduce Operating Costs
  • Industries
    • Communications
    • Energy & Utilities
    • Financial Services
    • Healthcare
    • Insurance Services
    • Retail
    • Small & Medium Businesses
    • Technology
    • Travel
  • Locations
    • Asia Pacific
      • Australia
      • China
      • India
      • Philippines
    • Europe Middle East & Africa
      • Cyprus
      • Denmark
      • Egypt
      • Finland
      • Germany
      • Hungary
      • Norway
      • Romania
      • Sweden
      • United Kingdom
    • Latin America
      • Brazil
      • Colombia
      • Costa Rica
      • El Salvador
      • Mexico
    • North America
      • Canada
      • United States
  • Careers
  • Resources
    • Blog
    • Case Studies
    • E-Books
    • Fact Sheets
    • Glossary
    • OnBrand
    • OneTAKE
    • Reports
    • SYKES Quarterly
    • Thought Leadership
    • Videos
    • Webinars
    • White Papers
  • Investor Relations
  • Contact

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