Blog

Financial Services

Mobile Wallet Adoption Gaining Steam with Gen Z — But Has Miles to Go

November 09, 2020

Healthcare

2020 Consumer Survey Insights:
Medicare Enrollment Decisions

October 23, 2020

Financial Services

Gen Z Is Defining Digital Banking.
FinTech Is Listening.

In a time of financial disruption, Generation Z is deciding how they want to bank. How will FinTech respond to exceed their expectations?

September 30, 2020

Diversity, Equity, & Inclusion

Celebrating Global Diversity Month: Stories of Women From SYKES

September 29, 2020

Customer Engagement

4 Ways to Elevate Support for Internet of Things Users

July 28, 2020

Customer Engagement

Can IoT and Smart Speakers Be Used for Customer Service?

June 29, 2020

At-Home Agents

Transform Triage Tactics into a Long-Term Strategy

April 29, 2020

CX

Four Critical Questions Chief Customer Officers Should Ask

April 29, 2020

Industry News

Messages on COVID-19 from CEO Chuck Sykes

April 07, 2020

Energy

How the Top Three PUC Complaints Can Help Create a Better Customer Experience

March 19, 2020

Community

SYKES Helps Women Take on Tech

March 05, 2020

Customer Loyalty

Introducing SYKES Quarterly Newsletter

February 12, 2020

Home-Based Agents

SYKES Enabled Me to Work at Home While Caring for my Injured Husband

April 01, 2019

Industry Research

SYKES Ranks #1 for Vision & Go-to-Market Strategy on HFS Research Front Office Customer Engagement Operations Report

March 05, 2019

Healthcare

Industry Expertise Boosts Effectiveness of the Service Experience in Healthcare

February 15, 2018

Tech Academy

How Enterprise Technology Companies Benefit from SYKES Tech Academy

January 23, 2018

Enrollment

Open Enrollment: 3 Ways the Member Care Experience Affects Conversion & Retention Rates

December 14, 2017

Customer Engagement

5 Keys for Enhancing Patient Experience in a Value-Based World

June 21, 2017

Chatbot

Are Your Employees Ready for a Chat: How to Excel at Mobile Chat Before the Holiday Season Hits

June 16, 2017

Technology

5 Technology Advances Creating a More Secure Work-at-Home Business Model

June 13, 2017

Self-Service

How to Do Self-Service the Right Way

June 13, 2017

Outsourcing

Customer Management Outsourcing Can Fix Your Top 5 Pain Points

June 13, 2017

Outsourcing

The 7 Benefits of Partnering with a Customer Support Provider

June 13, 2017

Financial Services

When Should Insurance Companies Use Licensed Agents Over Brokers?

April 27, 2017

CX

The ROI of Customer Service: How to Build a Strong Service to Sales Strategy

April 27, 2017

Customer Support

6 Steps for Successful Customer Support Consolidation

April 12, 2017

Customer Support

Single Regional vs. In-Country Support Centres: Which Works Best for European Customer Service?

April 06, 2017

Contact Center Operations

Three Signs Customer Support Consolidation Is Right for Your Business

March 29, 2017

Customer Engagement

Are Your Customers Getting an Optimal Experience Across Digital Support Channels?

March 15, 2017

Social Media

Social Media: Harnessing The Power Of Global Conversation

March 15, 2017

Customer Engagement

Extra Time Doesn’t Always Make Customers Happier

January 25, 2017

Contact Center Operations

The Best Problem Solvers Don’t Always Make the Best People Pleasers

January 08, 2017

CX

Does Great Quality Assurance Always Translate to a Better Customer Experience?

December 08, 2016

Agent Training

Prioritizing Unhappiest Customers May Be Costing You

November 29, 2016

CX

Leveraging Alternate Support Channels

November 08, 2016

Industry Expertise

Quality Monitoring Misses the Mark

October 27, 2016

CX

An Exceptional Customer Experience

October 13, 2016

Contact Center Operations

Your Average Handle Time Could Be Better

October 04, 2016

Self-Service

Adaptable Agents, Happy Customers

September 27, 2016

CX

5 Myths of Customer Service

September 19, 2016

CX

One Touch Customer Experience vs. Current Business Processes

August 29, 2016

Healthcare

Optimizing the Outcome-Based Model for Healthcare

July 26, 2016

CX

Bank Customer Satisfaction Improves – But You Can’t Afford to Shift Focus Yet

July 14, 2016

Customer Engagement

Unintended Consequences of Social Media Advertising

July 07, 2016

Industry Expertise

A Better Process Influences Sales Results

July 07, 2016

Agent Training

Transitioning Knowledge to Deliver Customer Service

June 23, 2016

Agent Training

Care Coaching Requires a Transformative Approach to the Contact Center

June 23, 2016

Contact Center Operations

Gain Business Value From Support Vendors

June 23, 2016

Contact Center Operations

Call Center Vendors Must Humanize the Banking Experience

June 23, 2016

Contact Center Operations

The Science of Developing New Agents in Off-Shore Contact Centers

June 23, 2016

Agent Training

The Art of Hiring English-Speaking Agents in Off-Shore Contact Centers

June 23, 2016

Business Process

Designing Business Processes for Live Chat in Customer Service

March 18, 2016

Analytics

New Trends in Customer Service Metrics: Making the Shift

March 02, 2016

Self-Service

Self-Service: Give Customers the Attention and Experiences They Crave

February 16, 2016

Communications

Outsourced Enterprise Broadband Provisioning Improves Time-to-market, Margins and Order-to-Cash

February 09, 2016

Success Stories

SYKES Guides Major Electronics Brand through Customer Service Transformation

January 22, 2016

Social Media

SYKES Guides Client into Global Social Media Customer Care Arena

January 21, 2016

Customer Support

Social Media for Customer Support – Sony PlayStation’s Journey

September 02, 2015

Financial Services

Customer Centricity Means Bank Contact Centers Must “Walk Their Talk”

August 26, 2015

Agent Training

Put Lean Forward Agent Training Into Action

August 17, 2015

Industry Expertise

Inbound Contact Center Flexibility Saves Retailers from Coverage Headaches

August 03, 2015

Home-Based Agents

Navigating Home-Based Agent Services

June 17, 2015

Technology

Technical Support Should Be Strategic, Yet Simple and Efficient

June 02, 2015

Agent Training

Mentoring for Leaders in Customer Service

May 22, 2015

Chat Program

Delivering a Successful Chat Program for Telecom Digital Care Customer Service

April 30, 2015

Agent Training

Gamification Takes Learning to a New Level in the Contact Center

April 27, 2015

Communications

Mobile, Broadband and Media Service providers Need a Strategic Approach to Mobile Care

March 23, 2015

Communications

Demand is High for Social Customer Care in Telecoms

March 02, 2015

Retail

Fortune 50 Retail Consumer Electronics Leader Achieves Ultimate Scalability with SYKES Home’s Onshore Virtual @Home Model

March 02, 2015

Virtual Contact Center

Distributed Recruiting Addresses Sourcing Challenges for the Virtual Contact Center

February 26, 2015

Virtual Contact Center

Virtual Call Centers Pay Off with Flexibility

February 26, 2015

Virtual Contact Center

Securing the Virtual Contact Center

February 26, 2015

Communications

How Interactive Digital Care Improves Issue Resolution

February 17, 2015

Digital Support

Mobile, Broadband and Media Service Providers Must “Play to Win” with Digital Care

January 06, 2015

Technology

Take a Strategic Approach to Selecting a Technical Support Provider

July 24, 2014

Technology

Customer Satisfaction Measurement Can Be Misleading

July 24, 2014

CX

Great Customer Experiences Require More than Process

July 23, 2014

Financial Services

The Value of Selecting a Strategic Partner for an Outsourced Call Center

July 17, 2014

Home-Based Agents

SYKES Home Employs Veterans and Military Spouses

October 22, 2013

Home-Based Agents

How I Traded a Three Hour Commute for a Home Office

August 29, 2013

Home-Based Agents

Take This Job and Love It? It’s Easy with SYKESHome

July 30, 2013