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SYKES is now part of Sitel Group^®. Visit www.sitel.com for more information.

Blog

We provide holistic solutions that drive innovation, ROI, and above all, customer engagement and loyalty.

Using Channels as a Point of Escalation

August 11, 2021

UNCATEGORIZED

Using Channels as a Point of Escalation

August 11, 2021

UNCATEGORIZED

Choosing The Right Contact Channel – A Balancing Act For Brands

August 09, 2021

Diversity, Equity, & Inclusion

Celebrating International Women’s Day 2021 at SYKES

March 03, 2021

Contact Center Operations

Cloud Contact Platforms, the Beginning of the Journey That Gets You One Step Closer

February 24, 2021

Diversity, Equity, & Inclusion

Black History Month: Sharing Stories of Bravery & Perseverance

February 22, 2021

Diversity, Equity, & Inclusion

Black History Month: Recognizing the Unheralded Contributors Then & Now

February 10, 2021

Financial Services

Mobile Wallet Adoption Gaining Steam with Gen Z — But Has Miles to Go

November 09, 2020

Healthcare

2020 Consumer Survey Insights:
Medicare Enrollment Decisions

October 23, 2020

Financial Services

Gen Z Is Defining Digital Banking.
FinTech Is Listening.

In a time of financial disruption, Generation Z is deciding how they want to bank. How will FinTech respond to exceed their expectations?

September 30, 2020

Diversity, Equity, & Inclusion

Celebrating Global Diversity Month: Stories of Women From SYKES

September 29, 2020

About SYKES

SYKES’ purpose-driven strategy of “helping people, one caring interaction at a time” has enabled the organization to become an industry leader in providing the highest-quality customer interactions. Discover how we stay ahead of the consumer trends curve to continue delivering compassionate engagements on behalf of our brand partners.

Create Intelligent CX

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

SYKES Family of Companies Learn More

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Company
How We Help
Industries
Locations
- Asia Pacific
  - Australia
  - China
  - India
  - Philippines
- Europe Middle East & Africa
  - Cyprus
  - Denmark
  - Egypt
  - Finland
  - Germany
  - Hungary
  - Italy
  - Netherlands
  - Norway
  - Romania
  - Sweden
  - United Kingdom
- Latin America
  - Brazil
  - Colombia
  - Costa Rica
  - El Salvador
  - Mexico
- North America
  - Canada
  - United States
Careers
Resources
- Blog
- Case Studies
- E-Books
- Fact Sheets
- Glossary
- OnBrand
- Reports
- SYKES Quarterly
- Thought Leadership
- Videos
- White Papers
Contact

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Blog

We provide holistic solutions that drive innovation, ROI, and above all, customer engagement and loyalty.

Using Channels as a Point of Escalation

Using Channels as a Point of Escalation

Choosing The Right Contact Channel – A Balancing Act For Brands

Celebrating International Women’s Day 2021 at SYKES

Cloud Contact Platforms, the Beginning of the Journey That Gets You One Step Closer

Black History Month: Sharing Stories of Bravery & Perseverance

Black History Month: Recognizing the Unheralded Contributors Then & Now

Mobile Wallet Adoption Gaining Steam with Gen Z — But Has Miles to Go

2020 Consumer Survey Insights:Medicare Enrollment Decisions

Gen Z Is Defining Digital Banking.FinTech Is Listening.

Celebrating Global Diversity Month: Stories of Women From SYKES

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About SYKES

Company

How We Help

Industries

More Information

SYKES Family of Companies Learn More

2020 Consumer Survey Insights:
Medicare Enrollment Decisions

Gen Z Is Defining Digital Banking.
FinTech Is Listening.