SYKES Resource Library

From videos to case studies to thought leadership, see our expertise in action.

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Why Companies Struggle to Embrace Digital CX

Video

The Shift to Digital Is Critical

Video

Could AI Revolutionize Customer Service Recruiting?

Thought Leadership

SYKES Fulfillment

Fact Sheet

SYKES Leads the Way With Expertise in Data Labeling

Fact Sheet

3 Ways Humans + Machines Are the Real Future of AI in Customer Service

Thought Leadership

SYKESHome Maximizes Flexibility, Manages Extreme Peak Seasons

Case Study

I Am SYKESHome

Video

Data Is Critical in Effective Marketing Campaigns

Video

SYKES Women in Technology Commitment

Video

How AI Can Transform Customer Care Training

Thought Leadership

Meaningful Connections Through Intelligent Customer Experience

Video

What Is Data Labeling?

Video

Forbes

7 Things To Look For In A Secure Work-At-Home Customer Care Provider

Thought Leadership

SYKESHome: Business Continuity & Disaster Recovery for Care Centers

White Paper

SYKES Culture Started on Day 1

Video

A Leadership Perspective From a Global CEO

Video

Why Your Customer Experience Depends on Improving Employee Journey

Thought Leadership

SYKES Shared Resource Group

Fact Sheet

3 Keys to Building World-Class, SMB & Enterprise Technical Support

Thought Leadership

Forbes

Social Media: Harnessing the Power of Global Conversation

Thought Leadership

Business2Community

The Successful Brand Knows How to Manage Change

Thought Leadership

Business2Community

5 Social Media and Digital Marketing Trends to Watch in 2018

Thought Leadership

Forbes

How to Rediscover the Distinct Power of Your Brand

Thought Leadership

Business2Community

Navigating the Transition to Leading With Data-Driven Marketing

Thought Leadership

A Virtual Customer Care Workforce

E-Book

How the Changing Customer Journey Will Change Marketing

Thought Leadership

SYKES Global Quality System

Fact Sheet