SYKES Resource Library

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Preparing for the Workforce of Tomorrow

Quarterly

SURVEY REPORT: Americans’ Digital Banking & Consumer Behavior Shifts in the Era of COVID-19

Report

Busted: 3 Common Myths About Work-at-Home Services in the Healthcare Industry

Thought Leadership

SURVEY REPORT: Americans’ Perceptions of 5G Technology

Report

SURVEY REPORT: Perceptions of COVID-19 Work-at-Home Employer Preparedness

Report

SURVEY REPORT: Americans’ Perceptions of Telehealth in the Era of COVID-19

Report

2020 Q1

Quarterly

The Chatbot Complement: Five Best Practices to Integrate AI into CX

Quarterly

How to Evolve Social Media Strategy to Put Customers First

Quarterly

Getting Ahead of the Shift With Winning Customer Service Strategies in 2020

Quarterly

Becoming Strategic With Robotic Process Automation

Quarterly

Hyper-Personalization and Data Imperative Power of Familiarity Comes Obligation Power

Quarterly

SYKES Security Fact Sheet

Fact Sheet

4 Ways to Optimize the Lifetime Value of Customers

Thought Leadership

Future of Work Survey Report

Report

The SYKESHome Employee Journey

Video

SYKES Improves Customer & Agent Experience for a Major Business Tech Brand

Case Study

SYKES Improves Efficiencies for Technology Partner Through Best Practices & More

Case Study

Social Media & Customer Experience (CX): Customer Support & Beyond

Fact Sheet

CX That Blends Human & Automated Interactions

Thought Leadership

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