SYKES Resource Library

From videos to case studies to thought leadership, see our expertise in action.

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Sustainability Report: Commitment to Transparency & Accountability

Thought Leadership

GRI Report: An Open Look at the Company’s Sustainability Strategy

Thought Leadership

Hyper-Personalization and the Data Imperative

Quarterly

This is a sample post

Quarterly

Carbon Neutrality: Creating Value by Thinking About the Future of Our Partners & the Planet

Fact Sheet

Most Searched BNPL Companies

Report

Tech Academy: Preparing the Workforce for a Digital Economy

Thought Leadership

SYKES ENGLISH ACADEMY: A Key Contributor of Bilingual Talent for an Evolving Sector

Thought Leadership

Efficiency & Impact as Part of the VALUE Chain ISO 14001: Environmental Management

Thought Leadership

DevOps: The New Approach to Service Optimization in the Face of Unique Challenges

Thought Leadership

2021 Most Searched Western Europe Vacations for Americans

Report

Work-At-Home: A Paradigm Shift That Strengthened Business in Face of Pandemic

Case Study

SYKES Strives to Guarantee Continuity in Our Clients’ Businesses

Fact Sheet

SYKES Customer Support Services in Liberia, Costa Rica

Fact Sheet

2021 Most Searched Teletherapy Apps in America

Report

2021 Best/Worst COVID-19 Fighting States in America

Report

States Most Excited to Travel After COVID

Report

Focus on Social Responsibility Leads to Improved Business Processes

Case Study

Revival Series Americans
Can’t Wait to Watch

Report

How Americans Feel About Telehealth: One Year Later

Report

K–12 Teachers Are (More) Overworked During Pandemic

Report

What Would Gamers Give Up to Keep Playing?

Report

Americans Admit to Watching 1.5 Months of Streaming TV During Pandemic

Report

SYKES’ Innovation Brings Customer Requests Management to a New Level

Case Study

Refining Efficiencies for Technology Partner Through Best Practices & More

Case Study

Improving Customer & Agent Experience for a Major Business Tech Brand

Case Study