SYKES Resource Library

From videos to case studies to thought leadership, see our expertise in action.

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Video

Importance of Data Labeling in Customer Experience

“Companies don’t face a lack of data; they have an overabundance of data that isn’t labeled,” says Mark Stoehr, Chief Technology Officer at XSELL Technologies. Data labeling helps improve insights…

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SYKESHome: Business Continuity & Disaster Recovery for Care Centers

White Paper

SYKES Culture Started on Day 1

Video

A Leadership Perspective From a Global CEO

Video

Why Your Customer Experience Depends on Improving Employee Journey

Thought Leadership

SYKES Shared Resource Group

Fact Sheet

3 Keys to Building World-Class, SMB & Enterprise Technical Support

Thought Leadership
Forbes

Social Media: Harnessing the Power of Global Conversation

Thought Leadership
Business2Community

The Successful Brand Knows How to Manage Change

Thought Leadership
Business2Community

5 Social Media and Digital Marketing Trends to Watch in 2018

Thought Leadership
Forbes

How to Rediscover the Distinct Power of Your Brand

Thought Leadership
Business2Community

Navigating the Transition to Leading With Data-Driven Marketing

Thought Leadership

A Virtual Customer Care Workforce

E-Book

How the Changing Customer Journey Will Change Marketing

Thought Leadership

SYKES Global Quality System

Fact Sheet

Our Agents Matter

Video

5 Technology Advances Creating a Secure WAH Model

Thought Leadership

How Working From Home Is Transforming American Industry & Jobs

Thought Leadership

SYKES Leads the Way: SYKES Overview

Fact Sheet

SYKES Tech Academy Overview

Fact Sheet

OneSYKES Overview

Fact Sheet

SYKESHome Overview

Fact Sheet

SYKES Technology Spurs Unprecedented Cost-Savings During Seasonal Ramp...

Case Study

SYKES Customer Care Accelerates Revenue for a Communications Partner

Case Study

SYKES Guides Client Into Global Social Media Customer-Care Arena

Case Study

SYKES Drives Client Social Customer-Care Support from 1% to 20%

Case Study

Upsell Program Triples Revenue While Increasing Customer Satisfaction

Case Study

Redesigned Self-Serve Content Improves CX for Education Provider

Case Study

Making the Customer Experience Your Marketing & Sales Magnet

Thought Leadership