SYKES Resource Library

From videos to case studies to thought leadership, see our expertise in action.

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Meaningful Connections Through Intelligent Customer Experience

Imagine if all your customer touchpoints were connected in a meaningful way? At SYKES, our innovative, end-to-end business solutions do just that.

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Tips for Contact Center Success

White Paper

OneTAKE on RPA 101: Educating Enterprises EP07 | With Oded Karev

Onetake

OneTAKE Special Edition: #RightPartner EP06 | With Cooper Johnson

Onetake

SYKES Security Fact Sheet

Fact Sheet

4 Ways to Optimize the Lifetime Value of Customers

Thought Leadership

How to Lead Digital Transformation Through Change Management EP05 | With Tim Creasey & Russ Katzman

Onetake

The SYKESHome Employee Journey

Video

OneTAKE on the Future of Work for Women EP04 | With Dr. Mary Key

Onetake

Evolution of RPA EP03 | With Bryan Bergin, CFA

Onetake

RPA Hype & the Happiest Place on Earth EP02 | With A.J. Hanna

Onetake

Introducing: OneTAKE EP00 | With Ian Barkin

Onetake

The Birth of RPA EP01 | With Pat Geary

Onetake

SYKES Improves Customer & Agent Experience for a Major Business Tech Brand

Case Study

SYKES Improves Efficiencies for Technology Partner Through Best Practices & More

Case Study

Social Media & Customer Experience (CX): Customer Support & Beyond

Fact Sheet

CX That Blends Human & Automated Interactions

Thought Leadership

SYKES’ Training Revamp Makes Retailer’s Holiday Season Ramp-Up Much Merrier

Case Study

SYKES — Helping consumers through an elevated service experience

Video

SYKES’ End-to-End Solution Helps a Travel-Booking Giant’s CX Soar

Case Study

SYKES Non-Voice Customer Service Channels

Fact Sheet

Chat Support Done Right

Fact Sheet

SYKES’ Self-Service Technology Improves CX for Electronics Brand

Case Study

SYKES Knowledge Bot Improves CX for Electronics Retailer

Case Study

4 Ways of Exceeding Customer Expectations Through Intelligent CX

Thought Leadership

The Global Leader in Online Self-Service Software & Content Optimization

Fact Sheet

3 Steps to Becoming a Digital Disruptor

Thought Leadership

Evolving Partnership Helps Utilities Brand Optimize CX

Case Study

SYKESHome Transformed Healthcare Partner’s Approach to Customer Care

Case Study

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