SYKES Resource Library

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Meaningful Connections Through Intelligent Customer Experience

Imagine if all your customer touchpoints were connected in a meaningful way? At SYKES, our innovative, end-to-end business solutions do just that.

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How to Lead Digital Transformation Through Change Management EP05 | With Tim Creasey & Russ Katzman

Onetake

The SYKESHome Employee Journey

Video

OneTAKE on the Future of Work for Women EP04 | With Dr. Mary Key

Onetake

Evolution of RPA EP03 | With Bryan Bergin, CFA

Onetake

RPA Hype & the Happiest Place on Earth EP02 | With A.J. Hanna

Onetake

Introducing: OneTAKE EP00 | With Ian Barkin

Onetake

The Birth of RPA EP01 | With Pat Geary

Onetake

SYKES Improves Customer & Agent Experience for a Major Business Tech Brand

Case Study

SYKES Improves Efficiencies for Technology Partner Through Best Practices & More

Case Study

Social Media & Customer Experience (CX): Customer Support & Beyond

Fact Sheet

CX That Blends Human & Automated Interactions

Thought Leadership

SYKES’ Training Revamp Makes Retailer’s Holiday Season Ramp-Up Much Merrier

Case Study

SYKES — Helping consumers through an elevated service experience

Video

SYKES’ End-to-End Solution Helps a Travel-Booking Giant’s CX Soar

Case Study

SYKES Non-Voice Customer Service Channels

Fact Sheet

Chat Support Done Right

Fact Sheet

SYKES’ Self-Service Technology Improves CX for Electronics Brand

Case Study

SYKES Knowledge Bot Improves CX for Electronics Retailer

Case Study

4 Ways of Exceeding Customer Expectations Through Intelligent CX

Thought Leadership

The Global Leader in Online Self-Service Software & Content Optimization

Fact Sheet

3 Steps to Becoming a Digital Disruptor

Thought Leadership

Evolving Partnership Helps Utilities Brand Optimize CX

Case Study

SYKESHome Transformed Healthcare Partner’s Approach to Customer Care

Case Study

Visiting SYKES Sites in North America

Video

How to Create an Intelligent Customer Experience

E-Book

SYKES Acquires Global RPA Leader Symphony

Fact Sheet

SYKES Customer Support Services in Brazil

Fact Sheet

SYKES Customer Support Services in China

Fact Sheet

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