SYKES Resource Library

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2021 Best/Worst COVID-19 Fighting States in America

Report

States Most Excited to Travel After COVID

Report

Focus on Social Responsibility Leads to Improved Business Processes

Case Study

Revival Series Americans
Can’t Wait to Watch

Report

How Americans Feel About Telehealth: One Year Later

Report

K–12 Teachers Are (More) Overworked During Pandemic

Report

What Would Gamers Give Up to Keep Playing?

Report

Americans Admit to Watching 1.5 Months of Streaming TV During Pandemic

Report

SYKES’ Innovation Brings Customer Requests Management to a New Level

Case Study

Refining Efficiencies for Technology Partner Through Best Practices & More

Case Study

Improving Customer & Agent Experience for a Major Business Tech Brand

Case Study

Ensuring Your Business Remains Agile Beyond This Crisis

Quarterly

Brand Resiliency: The Power of Purpose, Transparency, & Connection

Quarterly

Fighting Like Rocky: Preparing Your Cybersecurity Framework to Get Tough

Quarterly

A Balanced DIET for Digital Transformation

Quarterly

The Future of Work Is People

Quarterly

SYKES Quarterly Issue 5: Insights from Experts in the Digital Age

Quarterly

Leading Healthcare Benefits Company to SYKESHome

Case Study

SYKES Support Solutions for Education

Fact Sheet

Survey Report: Student Perceptions of Online Learning in Higher Education During COVID-19

Report

Survey Report: Perceptions of the COVID-19 Vaccine

Report

Staying the Course While Others Divert

Case Study

SYKES Expansion: Sustainable Growth for a Sustainable Ecosystem

White Paper

Business Sustainability Through Gender Equity in Technology Accounts

White Paper

SYKES DataMart: Data Integration Enabling Operational Excellence

Case Study

Study Highlights: Evolving Trends in the Future of Work

Report

How Process & Task Mining Work

Quarterly

A Roadmap for Customer Centricity

Quarterly

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