SYKES Resource Library

From videos to case studies to thought leadership, see our expertise in action.

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2020 Q1

Quarterly

The Chatbot Complement: Five Best Practices to Integrate AI into CX

Quarterly

How to Evolve Social Media Strategy to Put Customers First

Quarterly

Getting Ahead of the Shift With Winning Customer Service Strategies in 2020

Quarterly

Becoming Strategic With Robotic Process Automation

Quarterly

Hyper-Personalization and Data Imperative Power of Familiarity Comes Obligation Power

Quarterly

SYKES Security Fact Sheet

Fact Sheet

4 Ways to Optimize the Lifetime Value of Customers

Thought Leadership

The SYKESHome Employee Journey

Video

SYKES Improves Customer & Agent Experience for a Major Business Tech Brand

Case Study

SYKES Improves Efficiencies for Technology Partner Through Best Practices & More

Case Study

Social Media & Customer Experience (CX): Customer Support & Beyond

Fact Sheet

CX That Blends Human & Automated Interactions

Thought Leadership

SYKES’ Training Revamp Makes Retailer’s Holiday Season Ramp-Up Much Merrier

Case Study

SYKES — Helping consumers through an elevated service experience

Video

SYKES’ End-to-End Solution Helps a Travel-Booking Giant’s CX Soar

Case Study

SYKES Non-Voice Customer Service Channels

Fact Sheet

Chat Support Done Right

Fact Sheet

SYKES’ Self-Service Technology Improves CX for Electronics Brand

Case Study

SYKES Knowledge Bot Improves CX for Electronics Retailer

Case Study

4 Ways of Exceeding Customer Expectations Through Intelligent CX

Thought Leadership

The Global Leader in Online Self-Service Software & Content Optimization

Fact Sheet