SYKES Cookie Policy
Privacy Policy General

SYKES Cookie Policy

Updated September 2020

1.0 Introduction

1.1. This policy explains how we use cookies on this website, https://www.sykes.com and subsites under the sykes.com domain (the “Site”). This policy should be read in conjunction with our Privacy Notice and General terms of use.

1.2. Cookies are small text files stored on your device and used by website operators in order to make websites work, or work more efficiently, as well as to provide information to the operators of the website or certain third parties. Each cookie usually contains a unique string of characters, which allows a website to distinguish your device from other users.

1.3. We use cookies to enable you to navigate between pages and to generally improve your user experience. We also use cookies to analyze how users interact with our website, to enable you to share content using social media, and to provide you with embedded content from third parties, such as maps of our offices and videos from our YouTube channel. We also sometimes use cookie type technologies in emails to identify how users come to our website so that we can evaluate and measure the effectiveness of our email marketing.

1.4. We may combine information collected via cookies with information such as your IP address, the type of browser, device and operating system, for example to provide statistical information about visitors to the Site. Where the Site uses third parties’ cookies, you should check with the relevant third party to see how they use cookies.

1.5. The cookies that we currently use on the Site are summarized in more detail below. We recommend that you read our cookies policy so that you are aware of how we use them and can take steps to reject or delete the cookies if you do not agree to them being used.

1.6. In this cookies policy, we use the term “cookie” to mean a cookie and any other similar technology, such as web beacons, local stored objects, and pixel tags.

2.0 Consent to the Use of Cookies

2.1. Cookies that are essential to the operation of the Site are set automatically. These are described in section 3.1 below.

2.2. We also use Google Analytics on this Site to help us understand how it is used. Our use of Google Analytics is described in section 3.2 below. Unless you use the cookie control to opt-out, the Google Analytics cookies will be set automatically upon closing clicking “save and close” in the cookie control.

2.3. The other cookies described in this policy will only be set where you have given your consent. You can control your consent using the cookie control on the Site.

2.4. We may also remind you about our use of cookies and ask you to reconfirm your consent to cookies when you register for certain services or activate a certain function on the Site that relies on the use of cookies.

3.0 First Person Cookies Used on the Site

We use the following cookies on the Site:

3.1. Essential cookies

These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services that you have asked for cannot be provided. These cookies are set automatically.

Cookie: PHPSESSID
Name: PHPSESSID
Purpose: This is a default cookie used to identify the current session in PHP. The PHPSESSID cookie is native to PHP and enables websites to store serialized state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. This expires when the user’s browser is closed.

Cookie: Events
Name: Events
Purpose: Stores a single cookie onsite with a list of IDs of events a user is interested in. This cookie is used to store a user’s events basket and maintain the current user’s session, this expires when the user’s browser is closed.

Cookie: Cookie Control
Name: Cookie Control
Purpose: This cookie is used to remember a user’s choice about cookies on sykes.com. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

3.2. Analytics cookies

These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often and it they get error messages from web pages. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Cookie: Google Analytics Purpose: We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics, that sets a cookie in order to evaluate how visitors use our site. We use the information to help us improve the visitor experience on the site. These cookies collect information in an anonymous form. Google will not associate your IP address with any other data held by Google.Name:

__utma: contains a unique and anonymous identifying ID, which allows us to ensure that subsequent visits to our website are recorded as belonging to the same (unique) visitor. This cookie expires after two years.

__utmb: used to establish and continue a unique user session. Each time you request another page from the website the cookie is updated to expire after 30 minutes.

__utmc: works with __utmb to determine when to create a new session for a website visitor. This is a session cookie and expires when you exit the browser.

__utmz: tracks how you found us and is used to calculate traffic and navigation within the website. It is updated with every new page view and expires after 6 months.

__utmv: cookie which relates to custom reporting segments, a feature which we occasionally use on Google Analytics.

Description: Please note: Google controls which cookies are used, so these could change over time. Read about Google Analytics Privacy Policy

How to reject or delete this cookie: To provide website visitors with more choice on how their data is collected by Google Analytics, Google Analytics offers the Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. http://tools.google.com/dlpage/gaoptout

3.3. Functional cookies

These cookies allow the Site to remember choices that you make (for example, customization settings) and provide enhanced, more personal features. They may also be used to provide services that you have asked for. [We do not currently use any functional cookies]

4.0 Third Party Cookies Used on the Site

We also use the following third-party cookies for performance and functional purposes. These are cookies that are set by a third party when you access the SYKES website, and where the third-party controls how those cookies are used. You can control whether you wish to accept these cookies by updating your browser settings as outlined in 6.3 below.

5.0 Marketing (Third-Party) Cookies

We use the following third-party cookies for advertising. You can decide whether you wish to accept these cookies using the cookie control on the website.

Cookie: Facebook.com
Name: fr.
Purpose: When a user reaches our site through an ad placed on Facebook, this cookie will track user journey for conversion tracking purposes.
More information: More information: https://www.facebook.com/policy/cookies/

Cookie: ads.linkedin.com
Name: li-oatml
Purpose: Member indirect indentifier for conversion tracking, retargeting, analytics
Name: Li_fat_id
Purpose: Member indirect indentifier for conversion tracking, retargeting, analytics
More information: When a user reaches our site through an ad placed on LinkedIn, these cookies will track user journey for conversion tracking purposes. More information: https://www.linkedin.com/legal/l/cookie-table

Cookie: Doubleclick.net
Name: doubleclick.net
Purpose: The conversion tag for ‘On Network’ display adverts – used for Google Pay-Per-Click advertising. This cookie will track user journey for conversion tracking purposes.
More information: https://policies.google.com/technologies/types?hl=en-US

Cookie: 6si.min.js
Name: 6sense
Purpose: The tag collects a combination of IP address, Cookie ID, and Advertising ID (from mobile devices where available) from website visitors. More information: https://6sense.com/privacy-policy/

6.0 Third Party Cookies, Social Media and Sharing

6.1. We maintain profile pages on various social media websites such as Facebook, LinkedIn, Twitter, Instagram, and YouTube. We may link to those profile pages on the Site and other third-party websites.

6.2. If you are a registered user of any of those third party websites (and/or are logged in to those websites) then certain cookies may be set to make it easier for you to share content or access their features.

6.2. We are not responsible for and have no control over the use of cookies on those websites. If you are concerned about the use of cookies on any third-party websites linked to from the Site, then you should check the relevant third party’s privacy policy before accessing its website (or upon arrival at that website).

6.3 Web browsers allow control of most cookies through the browser settings. Find out how to manage cookies on popular browsers:

  • Google chrome
  • Microsoft edge
  • Mozilla Firefox
  • Internet explorer

7.0. Changes to this Policy

7.1. This cookies policy and the legal statements may be amended by us at any time. Please check this page periodically so that you are aware of any changes.

7.2. This policy was last updated on September 22, 2020.

8.0 Contact Us

For further information from us on any of these Terms or for any queries on them contact privacy@sykes.com.