WHO WE ARE
This is the privacy statement of SYKES Canada which currently covers the following legal entities’ operations in Canada:
Sykes Assisted Services Corporation Nova Scotia ULC
Alpine Access Canada, Incorporated
WhistleOut Technology Inc British Columbia
ICT Canada Marketing Incorporated
Sykes Enterprises, Incorporated’s services provided to Canadian citizens
Collectively and separately referred to as “SYKES”.
COLLECTION OF PERSONAL INFORMATION
We may collect personal information in a number of ways. We may collect certain information you voluntarily provide to us, which may contain personal information. When you have a telephone conversation with one of our representatives, we may collect a recording of those conversations. Your call may be recorded for quality and training purposes, to resolve concerns, and to detect and prevent fraud. If you choose to contact us by email or mail, we may retain your email or mailing address, the content of your communication and our response.
In addition, from time to time, we may collect personal, contact, or other demographic information you provide in connection with your participation in surveys, contests, promotional offers, and other activities on the Sites. The information we collect from you is provided by you voluntarily, although if you choose not to provide information, your access to and participation in certain services, features, or activities on the Sites may be restricted. By participating in such surveys, contests, promotional offers, or other activities on the Sites, you are explicitly consenting to the collection and processing of your personal information by SYKES.
We may also receive information from third parties with whom we have business relationships. Where we combine third-party information with other personal information that we have collected from you, this Policy governs our use of such information.
When you provide information to us, we expect that you have authority to consent to its collection, use, and disclosure as outlined in this Policy. If you communicate with us, or provide personal information to us in any way, you acknowledge your consent for personal information collection, use and disclosure as set out in this Policy, applicable laws and industry standards. If we want to use your information for a purpose that was not disclosed at the time of initial consent, consent will be sought at the time of this new purpose.
Subject to legal and contractual restrictions, you can, with reasonable notice to SYKES, withdraw your consent for use and disclosure of your personal information, other than that which is required for legal or regulatory purposes.
You can request that we don’t contact you for advertising, marketing, promotions, rewards programs, research or contests, by updating your privacy preferences.
SYKES will only retain your personal information for as long as is reasonably necessary to provide you with the services you have engaged with us to provide, or as is legally required and permitted.
HOW WE USE YOUR PERSONAL INFORMATION
In general terms, we collect and use personal information to:
- verify your identity where this is required;
- contact you about your use of the Sites, such as for administrative purposes or to provide you with customer service;
- provide you with the services, products, or information you requested;
- respond to your emails, submissions, comments, requests, or complaints;
- understand your needs and how they may be met;
- contact you about our products, services, activities, events, promotions or offers and for other marketing, informational, product development, and promotional purposes by post, email or telephone;
- request feedback and to enable us to develop, customize and improve our information and services;
- maintain our records;
- prevent and detect crime, fraud or corruption;
- process financial transactions; and
- enhance compliance with our legal responsibilities and the policies, rules, and other agreements governing the Sites in order to protect the online community and the overall integrity of the Sites.
SHARING OF PERSONAL INFORMATION
If we collect any personal information, we share and disclose such personal information only as described in this Policy (as amended from time to time). We may share personal information with other companies within the SYKES group, including parent, sibling and affiliate companies, worldwide. We may also share personal information with third-party vendors, consultants, and other service providers who are engaged by or working with us in connection with the operation of the Sites or performing any services on our behalf. Information may be processed outside Canada. Your personal information may be stored and processed at our corporate offices in the U.S. or with our parent, sibling or affiliated group companies worldwide, or with approved third parties within the U.S. or elsewhere. For information processed or stored outside Canada, foreign governments, courts or regulatory agencies may therefore be able to obtain such personal information through the laws of the foreign jurisdiction. By providing your personal information you are expressly consenting to the transfer, international or domestic, of your information to the organizations mentioned above.
SYKES does not sell data collected to any third party and will only transfer your data
- With your express consent; or
- As part of a lawful basis of processing; or
- In response to lawful requests by public authorities, including to meet national security or law enforcement requests; or
- To parent, sibling, or affiliate companies within the SYKES group; or
- To designated third parties as defined within this policy or within our cookie consent policy
We may be liable in cases of onward transfers to third parties without your permission as defined above.
ONLINE COMMUNITIES AND SOCIAL MEDIA USAGE
SYKES has official pages on social media services including but not limited to Facebook, Twitter, Tumblr, LinkedIn, and YouTube. When you interact with us on these pages or elsewhere on social media, we may collect information such as your likes, interests, feedback, and preferences. We may collect additional information from social media companies if you choose to share with them and they, in turn, share such information with us.
Any posts you make on our official social media pages — including posts that contain pictures, comments, suggestions, opinions, complaints, or personal information — are available to others who use those pages. Never include sensitive personal, financial, or other confidential information such as your Social Security number, account number, phone number, mailing address, or email address when posting or commenting online. Please refer to the privacy policies of our social media partners when you interact with them online.
ACCOUNTABILITY AND CHALLENGING COMPLIANCE
SYKES remains responsible for personal information in our possession or custody, as well as personal information transferred to a third party for processing. SYKES has appointed a Data Privacy Officer who is responsible for ensuring that we comply with this Policy and applicable privacy laws.
The Data Privacy Officer may be contacted at data firstname.lastname@example.org or by writing to us at 1216 Sand Cove Road, Box 45, Saint John, New Brunswick, Canada E2M-5V8, Attention: Data Protection Officer.
SYKES commits to resolve any complains about our collection or use of your personal information. When we receive formal written complaints or data subject access requests at this address, it is SYKES’ Policy to contact the complaining user regarding his or her concerns within a reasonable period of time. Any unresolved data complains arising from the use of this website shall be subject to the website’s general terms and conditions of use, including any dispute resolution processes.
CORRECTION OF PERSONAL INFORMATION, QUESTIONS
SYKES is committed to maintaining the accuracy of the data it collects. SYKES allows an individual access to the personal information we hold and allows the individual the right to correct, amend, or delete such information. If you would like to verify, correct, or delete any personal information we have collected, or if you have any questions or concerns regarding this Policy or SYKES treatment of personal information, please contact us the Data Privacy Officer as described above. Please note that in certain circumstances, we may not be able to legally comply with a data subject access request or to remove or change certain stored personal information.
PROTECTING PERSONAL INFORMATION
We strive to protect personal information while it is under our control. SYKES uses procedures and practices appropriate to the sensitivity of personal information to protect against loss, theft and unauthorized access. Access to your information is restricted to those individuals and parties who require access. Your account information is accessible online only through the use of a password. To help protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of and acts on the Sites by any person using your password. Please advise us immediately if you believe your password has been compromised or misused.
CHANGES TO OUR PRIVACY STATEMENT
We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained by emailing us.
This privacy statement was last updated on 25th September 2020.