PRIVACY

Privacy Policy

Our Commitment to Privacy

Sykes Enterprises, Incorporated intends to give you as much control as possible over your personal information. We are committed to protecting your personal privacy. We provide this privacy policy to explain the type of information we collect on our web site, www.sykes.com. This policy also explains the choices you can make about the way your information is collected and used.

The Information We Collect

This policy applies to all information submitted on this Web site. In general, you can visit www.sykes.com without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you (such as your name and address, telephone number, and/or email address) to be able to provide you with the information, service or product you have requested. We do keep track of the domains from which people visit our site. We analyze this data for trends and statistics about site traffic. We also may use your IP address to help identify you and to gather broad demographic information.

We, or one of our business partners, may from time to time also ask for other personal information via the Internet. We may use this information to correspond with you regarding a request for information from our site.

Examples of the information that we collect and analyze could include the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, and time zone setting browser plug-in type and versions, and operating system.

We do not respond to “do not track” signals or similar mechanisms.

The Way We Use Information

The www.sykes.com Web site provides you with the opportunity to request additional information regarding one or more of our products or services through our Request Contact from Sales form. We use the email address entered in the form to answer your request and may use the same address to send you other information.

We use the information that you provide (individual and aggregate) to better design our Web site and to enhance our marketing strategy and our products. One method through which this Web site collects aggregate information is the collection of IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address. When you request a page from this Web site, our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us. To the extent such information is shared with third parties, please see “Our Privacy Practices with Third Parties,” below.

USAGE AND DISCLOSURE OF PERSONAL INFORMATION

In general, we use personal information we collect to facilitate your use of the Sites, to provide you with information, products and services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to administer and assist us with the operation of the Sites and of our business. For example, we may use the information we collect to:

• contact you about your use of the Sites, such as for administrative purposes or to provide you with customer service;
• provide you with the services, products or information you requested;
• respond to your emails, submissions, comments, requests or complaints;
• contact you about our products, services, activities, events, promotions or offers and for other marketing, informational, product development and promotional purposes;
• request feedback and to enable us to develop, customize and improve our information and services; and
• enhance compliance with the policies, rules, and other agreements governing the Sites in order to protect the online community and the overall integrity of the Sites.
• We are subject to the investigatory and enforcement powers of the [Federal Trade Commission (FTC)/the Department of Transportation]
• the possibility, under certain conditions, for the individual to invoke binding arbitration
• SYKES may need to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
• We may be liable in cases of onward transfers to third parties without your permission

Use of Cookies

Cookies are files or pieces of information that may be stored in your computer’s hard drive when you visit a Web site. We use cookies to better tailor our site and our products/services to your interests and needs. Cookies may also be used to help speed up your future activities or to improve your user experience by remembering the information that you have already provided to us. We do not use cookies to retrieve information from your computer that was not voluntarily provided by you (i.e., during the sales information request process). The use of cookies is an industry standard and you will find them at most Web sites. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence.

Our Privacy Practices with Third Parties

Occasionally, we may share aggregate, non-personally identifiable information about our users with our business and alliance partners. Other than our business and alliance partners, we do not provide personally identifiable information to any third party for any purpose whatsoever.

One of our business partners may from time to time also ask for other personal information via the Internet. They may use this information to correspond with you or for other purposes to support your request or their own business interests. If you wish to opt-out of receiving future email or mailings from third party vendors, please contact them directly.

Links to Other Sites

Users should be aware that when you are on this Web site you could be directed to other sites that are beyond our control. There may be links to other sites that take you outside our service; for example, links to business/alliance partners and trade show companies. These other sites may send their own cookies to users, or otherwise collect data or solicit personal information. If the Sykes Enterprises, Incorporated Web site links you to any third-party Web site, we make no representation or warranty as to the existence, sufficiency, accuracy or completeness of their privacy policy.

Our Commitment to Data Security

We take reasonable precautions to keep your personal information secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We cannot guarantee the security of any information you disclose online, and you do so at your own risk.

E.U.-U.S. Privacy Shield  

Sykes Enterprises, Incorporated certifies that it adheres to the privacy shield framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. To learn more about the Privacy Shield program, and to view SYKES certification, please visit https://www.privacyshield.gov/.

We offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, we give individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. We shall treat Sensitive Personal Information received from an individual the same as the individual would treat and identify it as Sensitive Personal Information. We use personal information we collect to facilitate your use of the Sites, to provide you with information, products and services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to administer and assist us with the operation of the Sites and of our business. For example, we may use the information we collect to:

• contact you about your use of the Sites, such as for administrative purposes or to provide you with customer service;
• provide you with the services, products or information you requested;
• respond to your emails, submissions, comments, requests or complaints;
• contact you about our products, services, activities, events, promotions or offers and for other marketing, informational, product development and promotional purposes;
• request feedback and to enable us to develop, customize and improve our information and services; and enhance compliance with the policies, rules, and other agreements governing the Sites in order to protect the online community and the overall integrity of the Sites.
• We are subject to the investigatory and enforcement powers of the [Federal Trade Commission (FTC)/the Department of Transportation]
• the possibility, under certain conditions, for the individual to invoke binding arbitration
• SYKES may need to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
• We may be liable in cases of onward transfers to third parties without your permission

We shall ensure that any third party for which Personal Information may be disclosed are subject to law providing the same level of privacy protection as is required by US-EU Privacy Shield and agree in writing to provide an adequate level of privacy protection.

We shall ensure that any third party for which Personal Information may be disclosed are subject to law providing the same level of privacy protection as is required by US-EU Privacy Shield and agree in writing to provide an adequate level of privacy protection.

In compliance with the Privacy Shield Principles, SYKES commits to resolve any complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield Policy should first contact SYKES at: privacy@sykes.com.

SYKES has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, For more information or to file a complaint please contact or visit http://info.adr.org/safeharbor.  The services of American Arbitration Association are provided at no cost to you.

Changes to This Privacy Policy

We will occasionally update this privacy policy to reflect changes in our services and customer feedback. We encourage you to periodically review this policy to be informed of how Sykes Enterprises, Incorporated is protecting your information.

Contacting Us

We welcome your comments regarding this privacy policy. If you have questions about this policy or believe that we have not adhered to it, please contact us by using the “Contact” page on our Web site.

Our Commitment to Privacy

Sykes Enterprises, Incorporated intends to give you as much control as possible over your personal information. We are committed to protecting your personal privacy. We provide this privacy policy to explain the type of information we collect on our web site, www.sykes.com. This policy also explains the choices you can make about the way your information is collected and used.

The Information We Collect

This policy applies to all information submitted on this Web site. In general, you can visit www.sykes.com without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you (such as your name and address, telephone number, and/or email address) to be able to provide you with the information, service or product you have requested. We do keep track of the domains from which people visit our site. We analyze this data for trends and statistics about site traffic. We also may use your IP address to help identify you and to gather broad demographic information.

We, or one of our business partners, may from time to time also ask for other personal information via the Internet. We may use this information to correspond with you regarding a request for information from our site.

Examples of the information that we collect and analyze could include the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, and time zone setting browser plug-in type and versions, and operating system.

We do not respond to “do not track” signals or similar mechanisms.

The Way We Use Information

The www.sykes.com Web site provides you with the opportunity to request additional information regarding one or more of our products or services through our Request Contact from Sales form. We use the email address entered in the form to answer your request and may use the same address to send you other information.

We use the information that you provide (individual and aggregate) to better design our Web site and to enhance our marketing strategy and our products. One method through which this Web site collects aggregate information is the collection of IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address. When you request a page from this Web site, our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us. To the extent such information is shared with third parties, please see “Our Privacy Practices with Third Parties,” below.

USAGE AND DISCLOSURE OF PERSONAL INFORMATION

In general, we use personal information we collect to facilitate your use of the Sites, to provide you with information, products and services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to administer and assist us with the operation of the Sites and of our business. For example, we may use the information we collect to:

• contact you about your use of the Sites, such as for administrative purposes or to provide you with customer service;
• provide you with the services, products or information you requested;
• respond to your emails, submissions, comments, requests or complaints;
• contact you about our products, services, activities, events, promotions or offers and for other marketing, informational, product development and promotional purposes;
• request feedback and to enable us to develop, customize and improve our information and services; and
• enhance compliance with the policies, rules, and other agreements governing the Sites in order to protect the online community and the overall integrity of the Sites.
• We are subject to the investigatory and enforcement powers of the [Federal Trade Commission (FTC)/the Department of Transportation]
• the possibility, under certain conditions, for the individual to invoke binding arbitration
• SYKES may need to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
• We may be liable in cases of onward transfers to third parties without your permission

Use of Cookies

Cookies are files or pieces of information that may be stored in your computer’s hard drive when you visit a Web site. We use cookies to better tailor our site and our products/services to your interests and needs. Cookies may also be used to help speed up your future activities or to improve your user experience by remembering the information that you have already provided to us. We do not use cookies to retrieve information from your computer that was not voluntarily provided by you (i.e., during the sales information request process). The use of cookies is an industry standard and you will find them at most Web sites. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence.

Our Privacy Practices with Third Parties

Occasionally, we may share aggregate, non-personally identifiable information about our users with our business and alliance partners. Other than our business and alliance partners, we do not provide personally identifiable information to any third party for any purpose whatsoever.

One of our business partners may from time to time also ask for other personal information via the Internet. They may use this information to correspond with you or for other purposes to support your request or their own business interests. If you wish to opt-out of receiving future email or mailings from third party vendors, please contact them directly.

Links to Other Sites

Users should be aware that when you are on this Web site you could be directed to other sites that are beyond our control. There may be links to other sites that take you outside our service; for example, links to business/alliance partners and trade show companies. These other sites may send their own cookies to users, or otherwise collect data or solicit personal information. If the Sykes Enterprises, Incorporated Web site links you to any third-party Web site, we make no representation or warranty as to the existence, sufficiency, accuracy or completeness of their privacy policy.

Our Commitment to Data Security

We take reasonable precautions to keep your personal information secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We cannot guarantee the security of any information you disclose online, and you do so at your own risk.

E.U.-U.S. Privacy Shield  

Sykes Enterprises, Incorporated certifies that it adheres to the privacy shield framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. To learn more about the Privacy Shield program, and to view Sykes certification, please visit https://www.privacyshield.gov/.

We offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, we give individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. We shall treat Sensitive Personal Information received from an individual the same as the individual would treat and identify it as Sensitive Personal Information. We use personal information we collect to facilitate your use of the Sites, to provide you with information, products and services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to administer and assist us with the operation of the Sites and of our business. For example, we may use the information we collect to:

• contact you about your use of the Sites, such as for administrative purposes or to provide you with customer service;
• provide you with the services, products or information you requested;
• respond to your emails, submissions, comments, requests or complaints;
• contact you about our products, services, activities, events, promotions or offers and for other marketing, informational, product development and promotional purposes;
• request feedback and to enable us to develop, customize and improve our information and services; and enhance compliance with the policies, rules, and other agreements governing the Sites in order to protect the online community and the overall integrity of the Sites.
• We are subject to the investigatory and enforcement powers of the [Federal Trade Commission (FTC)/the Department of Transportation]
• the possibility, under certain conditions, for the individual to invoke binding arbitration
• SYKES may need to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
• We may be liable in cases of onward transfers to third parties without your permission

We shall ensure that any third party for which Personal Information may be disclosed are subject to law providing the same level of privacy protection as is required by US-EU Privacy Shield and agree in writing to provide an adequate level of privacy protection.

We shall ensure that any third party for which Personal Information may be disclosed are subject to law providing the same level of privacy protection as is required by US-EU Privacy Shield and agree in writing to provide an adequate level of privacy protection.

In compliance with the Privacy Shield Principles, Sykes commits to resolve any complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield Policy should first contact Sykes at: privacy@sykes.com.

SYKES has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, For more information or to file a complaint please contact or visit http://info.adr.org/safeharbor.  The services of American Arbitration Association are provided at no cost to you.

Changes to This Privacy Policy

We will occasionally update this privacy policy to reflect changes in our services and customer feedback. We encourage you to periodically review this policy to be informed of how Sykes Enterprises, Incorporated is protecting your information.

Contacting Us

We welcome your comments regarding this privacy policy. If you have questions about this policy or believe that we have not adhered to it, please contact us by using the “Contact” page on our Web site.