Ian Barkin brings his experience as an innovator and a transformational leader to SYKES as its Chief Strategy and Marketing Officer. In his role, he is helping drive the organization to the next level with digital initiatives and industry influence.
Ian is the co-founder of Symphony Ventures, a consulting, implementation and managed services firm specializing in intelligent automation (IA) and robotic process automation (RPA) – acquired by SYKES in 2018. At Symphony, he led branding and marketing efforts and designed digital operations strategies, incorporating the Symphony Digital Ecosystem of partners and future-proof delivery models, including Robotic BPO (R-BPO), Managed Centers of Excellence (M-COE) and digital design thinking.
Throughout his career, Ian has held leadership positions with consulting and BPO companies, and has built several industry-leading innovation labs. Always at the forefront of innovation, Ian was among the first to focus on trends like the Internet of Things (IoT), supply chain BPO and user experience design. He earned undergraduate degrees from the London School of Economics and Political Science and Middlebury College, and an MBA from the MIT Sloan School of Management.
400 North Ashley Drive
Tampa, Florida 33602
United States of America
Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.