EP 52OneTAKE Live: The Transformative Power of the Human Element
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OneTAKE Live: The Transformative Power of the Human Element

With Alice Sesay Pope

Guest
Alice Sesay Pope
Senior Vice President, Global Head of Contact Centers
Visa

At Visa, Alice Sesay Pope is the executive accountable for all global contact center functions, revenue, and expenses. Alice has spent more than 20 years transforming global operations and customer experience initiatives at USAA, Microsoft, Capital One, First Horizon, and Johnson & Johnson.

Alice has an MBA from the University of North Carolina Chapel Hill and Bachelor of Science in Chemical Engineering from the University of Maryland at College Park. She has an Executive Banking certification from Louisiana State University and was a member of the Harvard Business School Women’s 2019 Leadership Forum. Alice published her first book, Transformation From the Inside Out, in 2017, and was the recipient of the 2015 National Diversity Council Award.

EP52 December 21, 2020