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OneTAKE Live : The Old Future of Work, In the New World of Work
With David Brain
In this very special episode of OneTAKE Live, Ian joins David Brain, Chief Digital Officer, SYKES. Tune in to learn the origins of automation as it was built for the future of work, and how it now applies to the new world of work.
Chief Digital Officer
David is a process and automation expert. He has designed and led billion-pound outsourcing deals, developed BPO product suites and built industry-leading Incubation Labs. Most recently, David has gained recognition as the preeminent expert in Robotic Process Automation, building BPO’s most recognized capability in the field. David’s priorities at SYKES are to develop a world-class team and to work closely with client leadership to help them leverage SYKES Digital Services' ecosystem of automation partners and other inspired delivery models to compete in a digital world.
Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.