EP 22OneTAKE Live: The Brave and Imperative World of CX
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OneTAKE Live: The Brave and Imperative World of CX

With Mark Hillary

Guest
Mark Hillary
Writer, Analyst, Futurist, Host of the CX Files
CX Files

Mark Hillary is a British technology writer and analyst based in São Paulo, Brazil. He has written 17 books about various areas of technology strategy, he hosts the CX Files podcast and he contributes to various journals such as Intelligent Sourcing, Engage Customer and the Huffington Post. Mark was an early blogger and has blogged officially for the British government and at the 2012 London Olympic Games. Mark's next book is about coding literacy and will be published globally by Penguin later in 2020.