EP 21OneTAKE Live: The Outsourcing Industry Gets Back in the Saddle
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OneTAKE Live: The Outsourcing Industry Gets Back in the Saddle

With Phil Fersht

Phil Fersht
Founder, CEO & Chief Analyst
HFS Research

Phil Fersht is a world-renowned analyst, writer, and visionary in emerging technologies, automation, process orchestration, and the alignment of enterprise operations to drive customer impact and competitive advantage.

Fersht coined the terms the "Digital OneOffice" and the "Hyperconnected Economy" which describe HFS Research's vision for future business operations amidst the impact of automation, AI and disruptive digital business models. In 2012, he authored the first analyst report on Robotic Process Automation (RPA), introducing this topic to the industry and is widely recognized as the pioneering analyst voice that has driven the evolution of RPA.

Fersht founded HFS Research in 2010 and has masterminded the development of the HFS organization as a leading analyst for the firm, in addition to steering the business operations. He is also author and creator of the most widely read and acclaimed blog in the global services industry, entitled “Horses for Sources” and now entering its ninth year, attracting over a million visits per year across the globe.

Phil has held various analyst roles for Gartner (AMR) and IDC and was BPO Marketplace leader for Deloitte Consulting across the United States. Over the past 20 years, Fersht has lived and worked in Europe, North America, and Asia, where he has advised on hundreds of operations strategy, outsourcing, and global business services engagements.

Fersht was named Analyst of the Year in 2017 for the third time by the Institute of Industry Analyst Relations, which voted on 170 other leading analysts. HfS Research was named Independent Research Firm of the Year for 2017.