Kit Cox is an entrepreneur and technology leader with deep experience in the business process outsourcing (BPO) and automation markets. He started as a manufacturing engineer and moved into software development early in his career, having started coding at the age of 10.
In 2015, as the RPA market grew, Kit saw the need for people and bots to work together more effectively. With the Enate team, he defined process orchestration as a new way of delivering end-to-end services with a human and digital workforce.
In 2017, Enate launched the first dedicated orchestration platform. Since then, major corporates like Generali, EY, Mizuho, and TMF have used Enate’s software as a service (SaaS) solution to manage end-to-end services instead of having to use old-school business process management (BPM) or IT service management (ITSM) tools that aren’t fit for purpose. Kit’s job at Enate is to hire the right people and create a culture that allows them to excel.
“What orchestration means is creating that structure — and that governance — to get the best version of getting the right resource, and the right work, in the right place and in the right time.”
– Kit Cox, Founder & CEO of Enate
Welcome to OneTAKE Live! In this episode, join host Ian Barkin in a discussion with Kit Cox, the founder and CEO of Enate, about what it means to truly orchestrate the implementation of automation and artificial intelligence (AI) in an organization, and why it’s important to continually look for ways to innovate digitally.
Plenty of companies want the fast, efficient boost that automation and AI are capable of imparting in business, but few organizations possess the follow-through to ever fully realize their digital transformation dreams. To truly capture the power of AI and automation, it’s going to take careful orchestration and hard work. So, where should businesses start?
Beginning the process is easy, as Kit explains: “Basically what we mean by orchestration is taking ownership of (how) whatever resource — whether it’s a person, or a digital worker — does what work, and when. Simple as that.”
But as easy as it may seem to get started, there’s going to be a lot of trial and error ahead. AI and automation don’t get implemented overnight, or sometimes even on your first try. “That’s how innovation happens; innovation is just structured failure. That’s all it is. If you’re not failing, you’re not innovating, you’re just doing stuff that everybody already knows about,” Kit says.
Kit is the founder and CEO of Enate Limited, which manages digitally augmented workforces while offering a fully realized digital service orchestration platform to help improve both processes and service delivery models for clients. By tailoring advanced AI and automated solutions to meet individual business needs, Enate works to enable fast and effective digital transformation for a plethora of clients in diverse industries.
Join as we learn more about what it takes to orchestrate true digital transformation on OneTAKE Live!