EP 46Introducing SYKES Digital Services!
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Introducing SYKES Digital Services!

With David Brain

With Victor van Baal

Guest
David Brain
Chief Digital Officer
SYKES

David Brain is an influential thought-leader and proven expert in future of work technologies, first transforming front office operations through BPO services in 2005. As chief digital officer, he is responsible for leading and inspiring SYKES global teams to reimagine how work gets done to ultimately enable clients to win in a digital-first world. David leads SYKES Digital Services (SDS), which incorporates the portfolio of digital transformation capabilities that SYKES has acquired, including Symphony Ventures (which David co-founded in 2014), Qelp, and TalentSprout; as well as SYKES’ Solution Architect and Insight Analytics teams.
Throughout David’s career, he has designed and led some of the largest and most complex outsourcing deals, developed BPO product suites, and built industry-leading incubation labs. David’s strategic leadership and transformative implementations have earned him several prestigious industry distinctions and contributed to many educational resources that have shaped the automation industry.

Guest
Victor van Baal
Managing Director
Qelp

A leading business strategist focused on improving customer experience, Victor van Baal has spearheaded innovation in customer support solutions for the past 10 years. Victor leads the GTM strategy for SYKES Digital Services, making sure all SDS capabilities are effectively brought to market. As managing director of Qelp, an end-user-first support platform, Victor has helped reduce customer effort and uplift end-to-end experiences through advanced and effective self-help solutions.

A passionate advocate for the customer experience, Victor leads strategies to help people outsmart technology and bridge the gap between consumers and solutions to build lasting customer loyalty.