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EP 13The State of CX: What Now, What Next
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The State of CX: What Now, What Next

With Dan Gingiss

Dan Gingiss
Customer Experience Speaker & Coach

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media, and customer service. He held leadership positions at three Fortune 300 companies — McDonald’s, Discover, and Humana.

Dan is the author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast, and a regular contributor to Forbes. His second book, The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share, will be published in mid-2021. 

He earned a Bachelor of Arts in psychology and communications from the University of Pennsylvania and an MBA in marketing from the Kellogg School of Management at Northwestern University. 

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