EP 4The Power of Listening for World-Class CX at JBL
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The Power of Listening for World-Class CX at JBL

With Brian Wolfe

Guest
Brian Wolfe
Vice President, Global Customer Service
JBL

Brian Wolfe is an energetic and proven senior leader with more than 18 years of expertise in the customer experience (CX) and contact center space. He spent the first 10 years of his career in management consulting for Deloitte and Accenture, gaining deep experience in customer service strategy, operations, and technology. Subsequently, for three years, Brian was a customer relationship management account executive for Oracle and Salesforce.com. Now, for the past five years, he has been using his background in customer experience to lead Global Customer Service Operations for the world’s most reputable audio company. 

EP4 December 9, 2020