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EP 215The Art of Creating Brand Advocates With Shep Hyken
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The Art of Creating Brand Advocates With Shep Hyken

With Shep Hyken

Guest
Shep Hyken
Chief Amazement Officer
Shepard Presentations

Shep Hyken is a customer service and experience expert and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have appeared in hundreds of publications, and he is the author of seven books. His newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again, will be released September 21, 2021. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.