Flora Solera is the Senior Vice President of SYKES Latin America, accountable for revenue, profit, and operations for the region. Ms. Solera has over 15 years of multinational business leadership experience with Sykes Enterprises, Incorporated, having joined the company in 1999 as a part of an acquisition. Ms. Solera’s innovative Set Up strategy has proved indispensable to growth throughout the Latin American region. Under her guidance, the company’s presence has grown to include five countries: Mexico, El Salvador, Costa Rica, Colombia, and Brazil and over 10,000 employees. During her career, Ms. Solera has built a reputation for operational excellence, innovative strategic thinking, continuous improvements, and a deep and passionate commitment to SYKES’ clients.
Ms. Solera is fluent in English and Spanish and proficient in Russian, Mandarin Chinese, Portuguese, and French. Her gift with languages, combined with well over two decades of customer care and multinational management experience have enabled her to drive accelerated transformation and build a culture of engagement and innovation. She holds a Master’s Degree in Language Education from Moscow Pedagogical Institute and she also holds degrees from Taipei Normal University for Mandarin Studies, UNAM Mexico for Quality Management, and Kellogg School of Management for CEO Management.
Described as a ‘people person,’ Ms. Solera seeks to positively impact every person who comes into the sphere of her responsibility. This objective is reflected in Latin America’s Social Responsibility efforts that have benefited countries in the region. SYKES’ ComprometeRSE Program, which translates to “engage” in English, has established SYKES as a valuable corporate citizen in both Costa Rica and El Salvador.