Darren E. Swanson brings more than 20 years of operations and leadership experience to Sykes Enterprises, Incorporated as the Senior Vice President of Strategic Client and Operations Management, Financial Services, Healthcare and Insurance. Since joining the company in December 2016, Darren has capitalized on his experience in leading large operations to spearhead a client and operations management team, focused on evolving a foundational enterprise-wide approach to account management, operational planning and optimization, performance management, talent acquisition, and development.
Prior to joining SYKES, Darren was a Vice President in Customer Service Operations with DISH Network, where he was responsible for the management and strategic vision of a 5,000-employee call center operation. Darren continually engaged with and coordinated multiple site operations, working constantly with various departments to drive efficiencies and customer satisfaction by focusing on employee engagement, development and recognition. His efforts resulted in continual industry recognition for customer satisfaction and a 27 percent reduction in operating costs from 2009 to 2015.
Before working with DISH, Darren spent close to nine years with TeleTech, where he rapidly moved up the ranks in Global Operations from Director to Executive Director to Vice President. Responsible for client-relationship management, contract negotiation and management, call center operations and performance management, Darren directed a multi-site, international operation with more than 5,000 customer-care representatives. In his tenure there, Darren continually increased revenues and EBIT from 2000 to 2009.
Darren earned his MBA from the University of Colorado and received his Bachelor of Science in architecture from the University of Nebraska. His dedication to building community extends to volunteering with nonprofit organizations, such as Adopt-A-School and Junior Achievement, in addition to coaching youth football, basketball, baseball and softball teams.
Darren has been married to his wife, Courtnay, for more than 25 years and has three children, Maddison, Zachary, and Emma — and don’t forget Stitch, their hairless dog. He enjoys golf, traveling and attending the myriad sporting events they all continue to be involved in.