As a SYKES Home customer care professional you will be matched with the right program for your skill set and experience, and be trained to handle the specific call types associated with that program. The contact center services we provide for our clients cross a wide spectrum from Inbound Sales to Customer Service to Technical Support, Billing and others. These services can also be delivered through a variety of communications channels such as voice, chat, email, text and social media.

Some of the contact center services we provide include:

Billing Inquiries • Account Closure Requests
• Customer Care • Hardware and Software Support
• Inbound Retention Calls • Issue Resolution
• Warranty and Post-Warranty Support • Update Account Information
• Win-Back Program Support • New Purchase Set-Up Assistance
• Payment Arrangement • Pre and Post-Sales Support
• Product Recalls and Updates • Product Warranty and Replacement
• Installation and Application Issue Resolution • Billing Information, Changes and Disputes
• Account Activation, Updates and Questions • Sales Campaign Response & Conversion


Today’s customers want to interact with companies in a way that is convenient for them. Our customer care professionals are trained to provide support using several communication channels, including chat, email, text, telephone or social media.