With over ten years of experience with some of the industry’s leading insurance providers, SYKES has developed a comprehensive customer life-cycle solution that supports the evolving insurance market – and in turn helps your customers as they grow. Our Insurance Customer Care Services combine a virtual model with licensed sales agents communicating through multiple digital channels to deliver a flexible and personalized experience to customers throughout the insurance life-cycle.
Industry Expertise & Key Differentiators
With extensive experience serving Property, Casualty, Life & Health Insurance clients, we’ve engineered customer-centric programs that reduce effort and increase policyholder satisfaction year after year. SYKES partners with insurers to optimize the service journey through innovative customer care strategies and digital integration.
With licensed sales agents in all 50 states your customers will be handled with the care and expertise they deserve
We leverage a digital on-boarding process with e-signature technology that delivers a 97% adoption rate
Our Integrity Team oversees the underwriting processes to ensure quality profitability management for your company
service journey analytics
We leverage key customer insights and data analytics to ensure digital channel optimization and deflect call volumes
Increased satisfaction for insurance customers across support channels
Insurance providers that offer superior customer experiences grow faster and more profitably.
To help distinguish our clients’ brands, SYKES partners with insurers to optimize the service journey through innovative customer care strategies and digital integration. Through a culture of process improvement, we’ve engineered customer centric programs that reduce effort and increase policyholder satisfaction year after year. From the beginning, SYKES has always put its people, clients, and customers first. What makes us different from the rest is our passion for our people and our ability to create personalized and effortless interactions for customers.
of insurance customers describe themselves as relationship buyers
Customer Life Cycle
Customer Life Cycle
PROPERTY + CASUALTY + LIFE + HEALTHClick on the Next Button to See our Customer Life Cycle in Action
Understanding your customers is what we do best, from leading digital marketing strategies to licensed sales agents in all 50 states.
SYKES has strategic processes built around Profitability Management and Underwriting to provide the best solution for your customer and business.
We’ve built a custom team of experienced licensed agents who engage with customers immediately to assist them through the 120-day on-boarding cycle.
SYKES delivers a quality customer experience for policyholders and follows through with dedication and skill.
Our Welcome Team participates in proactive outreach for retention queues to ensure a high renewal rate.
PROPERTY + CASUALTY
LIFE + HEALTH
Voice of the Client
Strong performance consistency, communication, and industry best practices on customer and employee centricity keeps SYKES ahead of the competition.
– Major International Provider of Life, Auto, & Home insurance