With over ten years of experience with some of the industry’s leading insurance providers, SYKES has developed a comprehensive customer life-cycle solution that supports the evolving insurance market – and in turn helps your customers as they grow. Our Insurance Customer Care Services combine a virtual model with licensed sales agents communicating through multiple digital channels to deliver a flexible and personalized experience to customers throughout the insurance life-cycle.
Industry Expertise & Key Differentiators
With extensive experience serving Property, Casualty, Life & Health Insurance clients, we’ve engineered customer-centric programs that reduce effort and increase policyholder satisfaction year after year. SYKES partners with insurers to optimize the service journey through innovative customer care strategies and digital integration.
licensed Agents
With licensed sales agents in all 50 states your customers will be handled with the care and expertise they deserve
digital onboarding
We leverage a digital on-boarding process with e-signature technology that delivers a 97% adoption rate
integrity team
Our Integrity Team oversees the underwriting processes to ensure quality profitability management for your company
service journey analytics
We leverage key customer insights and data analytics to ensure digital channel optimization and deflect call volumes
Increased satisfaction for insurance customers across support channels
Insurance providers that offer superior customer experiences grow faster and more profitably.
To help distinguish our clients’ brands, SYKES partners with insurers to optimize the service journey through innovative customer care strategies and digital integration. Through a culture of process improvement, we’ve engineered customer centric programs that reduce effort and increase policyholder satisfaction year after year. From the beginning, SYKES has always put its people, clients, and customers first. What makes us different from the rest is our passion for our people and our ability to create personalized and effortless interactions for customers.
52%
of insurance customers describe themselves as relationship buyers
We offer the following services
Customer Relationship and Retention Management
Licensed Policyholder Acquisition
First Notice of Loss
Claims Inquires
Collections
Back Office Operations
Translation Services
Digital Solutions and Service Journey Analytics
PROPERTY + CASUALTY
Customer
Life Cycle
LIFE + HEALTH
Customer Acquisition
Understanding your customers is what we do best, from leading digital marketing strategies to licensed sales agents in all 50 states.
Profitability Management
SYKES has strategic processes built around Profitability Management and Underwriting to provide the best solution for your customer and business.
Customer On-Boarding
We’ve built a custom team of experienced licensed agents who engage with customers immediately to assist them through the 120-day on-boarding cycle
Customer Engagement
SYKES delivers a quality customer experience for policyholders and follows through with dedication and skill.
Retention
Our Welcome Team participates in proactive outreach for retention queues to ensure a high renewal rate.
Voice of the Client
Strong performance consistency, communication, and industry best practices on customer and employee centricity keeps SYKES ahead of the competition.
– Major International Provider of Life, Auto, & Home insurance
