SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.
Fintech / Emerging Brands

Your Disruption Accelerator

Custom-tailored CX outsourcing that supercharges growth, reduces risk, and delivers long-term customer loyalty for the brands putting a dent in the universe.

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Fintech / Emerging Brands
Fintech / Emerging Brands Fintech / Emerging Brands
Revenue 124%
Fintech / Emerging Brands Fintech / Emerging Brands
It's Grow Time

It's Grow Time

When you’re changing the world, there’s no time for learning curves, only growth curves. You’ve taken a big idea and turned it into a status quo–shattering business that has the marketplace on notice. Your customer base is beginning to explode. Your operation needs a growth-propulsion engine. Get ready for takeoff.

Outsourcing is Dead.

Long Live Outsourcing.

You might be a lean, mean disruption machine, but when it’s time to scale up your business, you know to surround yourself with the smartest people in the room. We’ll be your partner in building made-to-order solutions that support your business in the areas that need it. This isn’t outsourcing. This is outside-the-box, out-of-this-world, outpace-the-competition-sourcing.

Billion Dollar Differences

A Zen Diagram

A Zen Diagram

We’ve taken the power and know-how of a global outsourcer and combined it with the made-to-order personal attention of a boutique agency. Throw in our entrepreneurial spirit and a driving obsession for customers, and you’ll see why our epic operations are brand-growth nirvana.

Always On Brand

Always On Brand

Customer enthusiasm is the defining metric. It’s all about the culture-bearer you choose and the talent you hire. If you’re trusting an outsourcing partner with your brand, make sure it’s in good hands. When we act on your behalf, your customers’ experience is identical to what they get from your in-house operations. When it comes to brand experience, we’re passionate, uncompromising, and fully committed.

Thrill Your COO

Thrill Your COO

Chief operations officers love us because we help keep organizations focused when business is exploding. We have what it takes to ensure that business operations are incredibly efficient and powerfully effective so that you can double-down on being a change agent and playing to your brand’s strengths.

Fintech / Emerging Brands
Epic Outsourcing

Take the Moonshot

Disruptors choose to work with SYKES for Emerging Brands because we think like they do. We nail the table-stakes with the advantage of our 40 years’ experience but we thrive on agility and iterative experimentation like a lean startup. Here’s what we do to help launch your billion-dollar ideas into orbit.

Your CX Angel Investor
Your CX Angel Investor

You’ve designed a product that people love, but there’s a lot of sweat that goes into turning an industry upside down. So regardless of where you are in your growth journey, we roll out the red carpet and invest in your business with the same attention, tools, technology, and talented teams that our largest-scale strategic partners get.

Like Looking in a Mirror
Like Looking in a Mirror

The excitement, passion, and energy in your company culture is a magnet for employees and customers alike. It is all in the hiring of the best and brightest talent. As your partner, we match the powerful and dynamic culture you embody and bring this straight to our front lines. Making your brand our brand is where seamless experiences are born.

Size Matters
Size Matters

To scale to a global level, you need people and technology around the world, ready to go at a moment’s notice. Our crack team of Ph.D.-level geeks have revolutionized on-the-job learning by creating bite-size lessons delivered at the speed of tech. We have thousands of epic agents in 12 countries, speaking more than 40 languages, able and ecstatic to onboard with your brand at exactly the right time.

Change Agents
Change Agents

Thanks to our highly selective hiring process and next-gen training, our agents are clearly the best in the business. When your customers connect with us, they interact with emotionally intelligent problem-solvers. Agents have the tools to anticipate your customers’ needs, the expertise to meet them, and the freedom to think creatively to resolve complex issues on the fly. We are the game-changing partner who is devoted to making your brand unstoppable together.

Resident Technophiles
Resident Technophiles

Our global, regional, and site-based IT experts give you the right technologists needed in today’s digital arms race. Paired with leading-edge systems like turn-key telephony, conversational AI, and efficiency drivers like knowledge bots or human-in-the-loop cobots, your tech stack will have no limits on where you want to go and grow.

A Big Brain Trust
A Big Brain Trust

We know that having a pipeline of highly skilled technical engineers and developers can be more valuable to your frenetically competitive disruptor growth plan than cash flow. To meet the demand for technology engineers, we launched our own publicly recognized education center. SYKES Tech Academy started in 2006 and offers career pathways for the next generation of technology professionals with internationally recognized certifications in basic CompTIA A+, CCNA, LPI, ITIL, CCIE, Python, SQL, VMware, AWS, and more. Our LATAM campus serves 4,000 students annually, and a new location is launching in India. We tailor our Tech Academy courses to the specific needs of our clients’ programs, so our graduates have the exact skill set you require, in step on day one, and every day after.

Your CX Angel Investor
Your CX Angel Investor

You’ve designed a product that people love, but there’s a lot of sweat that goes into turning an industry upside down. So regardless of where you are in your growth journey, we roll out the red carpet and invest in your business with the same attention, tools, technology, and talented teams that our largest-scale strategic partners get.

Like Looking in a Mirror
Like Looking in a Mirror

The excitement, passion, and energy in your company culture is a magnet for employees and customers alike. It is all in the hiring of the best and brightest talent. As your partner, we match the powerful and dynamic culture you embody and bring this straight to our front lines. Making your brand our brand is where seamless experiences are born.

Size Matters
Size Matters

To scale to a global level, you need people and technology around the world, ready to go at a moment’s notice. Our crack team of Ph.D.-level geeks have revolutionized on-the-job learning by creating bite-size lessons delivered at the speed of tech. We have thousands of epic agents in 12 countries, speaking more than 40 languages, able and ecstatic to onboard with your brand at exactly the right time.

Change Agents
Change Agents

Thanks to our highly selective hiring process and next-gen training, our agents are clearly the best in the business. When your customers connect with us, they interact with emotionally intelligent problem-solvers. Agents have the tools to anticipate your customers’ needs, the expertise to meet them, and the freedom to think creatively to resolve complex issues on the fly. We are the game-changing partner who is devoted to making your brand unstoppable together.

Resident Technophiles
Resident Technophiles

Our global, regional, and site-based IT experts give you the right technologists needed in today’s digital arms race. Paired with leading-edge systems like turn-key telephony, conversational AI, and efficiency drivers like knowledge bots or human-in-the-loop cobots, your tech stack will have no limits on where you want to go and grow.

A Big Brain Trust
A Big Brain Trust

We know that having a pipeline of highly skilled technical engineers and developers can be more valuable to your frenetically competitive disruptor growth plan than cash flow. To meet the demand for technology engineers, we launched our own publicly recognized education center. SYKES Tech Academy started in 2006 and offers career pathways for the next generation of technology professionals with internationally recognized certifications in basic CompTIA A+, CCNA, LPI, ITIL, CCIE, Python, SQL, VMware, AWS, and more. Our LATAM campus serves 4,000 students annually, and a new location is launching in India. We tailor our Tech Academy courses to the specific needs of our clients’ programs, so our graduates have the exact skill set you require, in step on day one, and every day after.

Industry Spotlight
Industry Spotlight
• • • • 9541 $5,623.12

Industry Spotlight

Fintech

Fintechs are fanatically focused and have figured out quintessential business models that are generating financial inclusion and positively affecting people’s lives. You are winning by providing transparency and openness and reaping dividends with a digital-always, customer-first approach. SYKES for Emerging Brands is beaming-proud to support the companies leading the fintech revolution.

Industry Spotlight
Read how the Intelligent CX approach can keep your fintech brand on a path to success.
Download the eBook
The Smart <span>Money</span>

The Smart Money

Your vision is our vision, and we are as passionate about creating financial stability and equity as you are. Fintechs have made managing money super easy and accessible for consumers and have revolutionized the traditional financial services industry. With interest in these disruptive brands compounding every year, SYKES for Emerging Brands helps supercharge your growth engine with a team of experts fiercely focused on customer lifetime value optimization and retention.

A Bigger Support <span>ROI</span>

A Bigger Support ROI

When customers need help, the fintech support experience should have the same type of low-effort/high-reward feeling that customers get from fintech products themselves. We specialize in creating support journeys that mirror the easy, intuitive, and personalized experience that maximizes customer lifetime value.

You Could Get Used to This

Our Experience Is Your Secret Weapon

Our Experience Is Your Secret Weapon

Our firsthand, under-the-hood understanding of the complex regulatory and compliance environment in fintech, along with our advanced compliance, security, legal, and human resources support infrastructure, can mitigate your risk and fast-track your ability to scale your platform without setbacks.

Our (Wall) Street Cred

Our (Wall) Street Cred

Our strategic partners include big names from leading global financial institutions and fintechs. The businesses that trust us give us credibility you can take to the bank.

Fintech / Emerging Brands

Here’s Who We’re Working With:

Fintech / Emerging Brands

The global payment processor providing payment infrastructure for companies large and small

Fintech / Emerging Brands

A leading bill-pay service that’s revolutionizing how customers accomplish their financial goals

Fintech / Emerging Brands

A cloud-based property management software accelerating scalability for real estate businesses

Fintech / Emerging Brands

The largest bank in the United States

Fintech / Emerging Brands

A "Big Four" bank in the United States

Fintech / Emerging Brands

A premier U.S.-based bank that's leading the way in consumer technological innovation

Fintech / Emerging Brands

A pioneer and leader of app-based banks in the United Kingdom

Fintech / Emerging Brands

A top ten investment bank and financial services holding company in the world

Fintech / Emerging Brands

A leading European flex-payment processor used by retailers worldwide

Fintech / Emerging Brands

A multi-national peer-to-peer money transfer service

Fintech / Emerging Brands

A leading digital financial services company offering deposit, personal lending, and mortgage services

Fintech / Emerging Brands

The largest online payment processor in the United States

Fintech / Emerging Brands

A leading provider of AWS and API solutions for online banking

Fintech / Emerging Brands

A global financial platform company of industry-leading accounting, tax, and personal finance software

Fintech / Emerging Brands

A top global electronic funds and remittance provider

P2P & B2B

Join leaders, thinkers, disrupters, and entrepreneurs in harnessing collective ideas to power innovation.

Since 2019, our vibrant peer-to-peer community, made up of the who’s who of CX operations leaders from more than 40 global fintechs, has been a unique marketplace of ideas. We help our members lean on each other in a non-competitive environment so you aren’t wasting time reinventing the wheel when you can learn how your peer has already handled the same problem. It provides businesses a forum to exchange strategies, tactics, and best practices in various stages of brand maturity, with the intention for all boats to rise in fintech.

Click Here to Apply
P2P & <span>B2B</span>
Loyalty, Loyalty, Loyalty
Loyalty, Loyalty, Loyalty

Loyalty, Loyalty, Loyalty

The heavy lifting of designing, building, and marketing your offering is done. You’ve worked tirelessly to fill your conversion funnel. Now, max out that investment by offering your customers support that increases adoption, usage, and lifetime value.

The Science of Compliance

There’s no room for error in regulatory compliance and data security. Our Global Compliance Management Program is a significant differentiator for SYKES for Emerging Brands and assures you that we know how to mitigate risk and always operate with integrity. Here’s how.

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Expertise From the Trenches

Our compliance lead is the former chief legal officer from a well-known U.K. fintech brand. We have built our compliance team with people who have come from one of the largest bank holding companies, with expertise in designing anti–money laundering and risk programs for fintechs. There’s nothing theoretical about our regulatory knowledge.

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Compliance Is the New Black

It all starts with a culture and foundation of compliance. Wherever in the world you choose to operate with us, we create a seriously detailed made-to-order compliance program that aligns with your brand. We create the environment of compliance in partnership with you, and our policies and procedures are regularly audited and updated by our compliance experts to maintain best regulatory practices.

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Risk Intolerance

We design our controls to mitigate compliance risk and ensure adherence to applicable laws, rules, and regulations.

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Track Stars

We track compliance benchmarks to support the effective management of an ever-changing regulatory environment.

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Closed-Loop Improvements

Through real-time monitoring, data and behavioral outlier analysis, and regular auditing, we identify compliance risks and assess the effectiveness of internal controls.

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Never Not Learning

AI “virtual callers” simulate hundreds of real-world customer interactions, personalized micro-trainings address agent skill gaps, and our leaders develop trainings on product or process changes in real time.

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Partner Against Crime

We ingrain compliance-related information and highlight available channels for reporting improper, unethical, or illegal conduct without fear of retaliation.

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Assessment Makes Perfect

We assess compliance risks periodically and take appropriate steps to enhance or modify our compliance program to reduce such risks and quickly implement changes.

Your Data's On Lock

Our multipronged approach to keeping data safe and secure minimizes threats and stamps out fraud.

Proactive Policing

Teams of veteran security professionals proactively identify threats and behavioral anomalies through a combination of technology and real-world experience.

Holistic Fraud Prevention

Securing data while advocating for the best in people develops a culture of empowerment and accountability that is less vulnerable to fraud. Even the most elaborate scams can be beaten by employees who treat customer data as if it were their own.

Data-Driven Deterrence

In monitoring processes for shifting or outlier behavioral patterns, we can respond to threats more rapidly, modify systems to be more effective, and discover new ways of helping customers through data analysis.

Sustainability

Sustainability

Doing Good Is Good for Business

Through strategic partnerships with local governments, SYKES for Emerging Brands helps elevate the communities where we operate. Investing in education and training facilities to upskill local workforces — while promoting equity in the technology industry — supercharges local economies by creating access to a whole new world of professional opportunities.

Impact Hubs: Economic Revival EPICenters

SYKES has been seeding investment in the practice of “impact sourcing” since before it was cool. In the 1990s, founder John Sykes saw great potential by opening customer service centers in small towns across the U.S., rather than in more established business hubs, and became the county employer of choice. Today we have perfected this model by hiring local talent at top wages and generously giving within our communities, creating a work environment that our employees truly show-up for every day. This is data based on statistics, not just our opinion.

We partner with local colleges to create courses that build the capabilities our clients want and help millions of people find meaningful careers and growth opportunities that previously didn’t exist.

These partnerships have a flywheel effect, creating small business ecosystems that have sprung up around our centers to cater to the employees and their families, bringing economic stability to communities formerly decimated by downturns.

The net effect creates environments where our employees love to work and dedicate themselves to supporting your mission. You can take pride in onshoring with SYKES in the U.S., and we encourage you to advertise your participation in creating an impact and prosperity with this wildly successful support model.

Fintech / Emerging Brands Fintech / Emerging Brands

SYKES Women in Technology

The inclusion of women in technology is a priority for our company. Underrepresentation in the tech sector is not a new topic, but substantial efforts still need to be made to level the playing field. SYKES Women in Technology (SWIT) empowers women at SYKES to learn technical skills and earn certifications to be qualified for tech-focused career opportunities within our organization. We believe a diverse team challenges each other and brings new perspectives. In 2019, the SWIT program led to a 21% increase in technology jobs held by women at SYKES. By 2025, SYKES is committed to 40% women in technology.

See the video below for more information on our attention to an equitable workplace at SYKES and in the industry at large.

Fintech / Emerging Brands

Ready for Next Steps?

We are on a mission to make it easy for visionary, high-growth brands to be fanatical about customer success in a digital economy.

Our customized and cloud-ready platform can scale instantly from 5 to 1,500 super agents ready to chat, call, message, and connect.

If you’d like to see how we can help propel your business to new heights, drop your info in the form and we’ll reach out to you.

Get in Touch

Butterfly
Hilary Hahn

Helps founders, fintech, and high-growth companies across industries seize the next wave of growth by focusing on customer experience, omnichannel, and digital transformation.


About Hilary

Hilary helps founders and executive operations teams grow and focus their businesses — including digital and consumer engagement and building strong operational delivery teams — on a global level. She designed and is the leader of SYKES’ practice centered around disruptive, game-changing companies, helping them develop and execute their go-to-market customer experience vision.

Hilary brings deep expertise serving executives at B2B, consumer, tech, and e-commerce brands, helping them ignite and realize the next phase of growth. She has a proven track record of helping companies build and scale new capabilities, and of deploying the power of SYKES’ advanced analytics to create greater value and enhance performance.

In addition to her client work, Hilary actively advises early-stage startups with their go-to-market strategies.
Before joining SYKES, Hilary spent several years at Frontier Communications, setting a new corporate direction by delivering bold strategic partnerships, and held roles cultivating employee engagement and driving customer experience. Prior to this, she had built a successful supply chain client portfolio in paper manufacturing and distribution, working for leading global companies in the sector.

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