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- Asia Pacific
  - Australia
  - China
  - India
  - Philippines
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  - Cyprus
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Industry Issues

Communications & Media

Segments
Business Process Expertise
Industry Issues

SYKES understands the obstacles facing our clients in the communications industry. In a rapidly evolving and highly competitive industry, it helps to have a partner on your side who has over 40 years of global industry experience. We can provide customized service solutions for customer care, revenue generation, technical support and sales.

INDUSTRY ISSUES

Improving Customer Experience

Reducing Customer Problems
Customer Service Should be More Than a Transaction

INDUSTRY ISSUES

Reduce Costs

Contact Center Agility Saves Companies From Seasonality
Evaluating Contact Center Vendors

INDUSTRY ISSUES

New Businesses that Leverage the Network

Customer Service Influences Business for Service Providers
Context Influences Satisfaction Communications Brands

INDUSTRY ISSUES

Customer Loyalty and Profitability

Customer Service Must Flex to Meet Customer Demand
Process Design for Higher Performance in Customer Service

More Resources

VideoRelated

The Future of CX & AI With Dave Pearson

Thought LeadershipRelated

Using AI Can Help Create More Human Customer Experiences

Case StudyRelated

Automated Intelligence Creates Upsell Opportunities

Case StudyRelated

People & Data Intelligence Create Powerful Digital Transformations

We Can Help

Your business has unique needs. See the difference a customized solution can make to your customer retention and satisfaction as well as your bottom line.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

SYKES Family of Companies Learn More

Company
How We Help
Industries
Locations
- Asia Pacific
  - Australia
  - China
  - India
  - Philippines
- Europe Middle East & Africa
  - Cyprus
  - Denmark
  - Egypt
  - Finland
  - Germany
  - Hungary
  - Norway
  - Romania
  - Sweden
  - United Kingdom
- Latin America
  - Brazil
  - Colombia
  - Costa Rica
  - El Salvador
  - Mexico
- North America
  - Canada
  - United States
Careers
Resources
- Blog
- Case Studies
- E-Books
- Fact Sheets
- Glossary
- OnBrand
- OneTAKE
- Reports
- SYKES Quarterly
- Thought Leadership
- Videos
- Webinars
- White Papers
Investor Relations
Contact

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Industry Issues

Improving Customer Experience

Reduce Costs

New Businesses that Leverage the Network

Customer Loyalty and Profitability

More Resources

We Can Help

Company

How We Help

Industries Served

More Information

SYKES Family of Companies Learn More